24 7 ALASKA TOWING LLC

It was a in and out situation. The front personal was friendly and helpful. I had no issues what so ever, which is a good thing. Getting to the business was the issue the side road has not ever being plotted, so if you have a car or van, you going to have a difficult time going through that side road. Unless you have a four wheel drive, if you don't, my advice is to find someone that has, to get you through that primitive road!

Tow truck driver in the area took advantage of my driver saw him stuck in the ditch. He asked my driver who will pay for it? “My boss” Did not tell him amount. Proceeded to pull my driver out and then called me and said $485.00 did not get approval from the boss before providing the service. Some shady way to run a business. I expect a call from the owner of 24/7 to make this right. Driver would not release my vehicle until paid, threatened to take to impound. This is a delivery vehicle for a FedEx ground contractor. Stay clear even if they are near

I had a horrible experience with this company. My car had slid into a ditch. Not bad, two wheels still on the road. I called this company and did not ask for a price, because the REPUTABLE towing businesses generally charge around the same price to be pulled out of ditch/snow berms. Imagine my surprise to find out I had been charged 225.00 ! I called the company and spoke to a manager who told me that I had been quoted a price. I informed him that I had not and that I record my phone calls. So he quickly changed it to 'well my driver told you how much it was.' Well, he didn't, because believe me, if I'd know what I was going to be charged, I would have sent him on his way and called someone else! A When I called the company to try to work out a reasonable price, he was so insufferable and condescending! Never, never use this business!

All I can say is buyer beware. My automotive experience with service is crucial for return business. Word of mouth can make or break you. The MEDIA can eat you up. I've been dealing with automotive services of all kinds since 1982. Way longer than they have been around. Take a look at their equipment that will give you an idea how they work on the backside.

24/7 towing gave me THE WORST experience I’ve ever had with a tow company, and it was only a quarter-mile tow! First they scared me by saying the job was complete 30 minutes before they arrived, then they left my car unlocked with the keys in the door handle for anyone to walk by and steal. On top of that they left my car blocking my entire driveway so that I cant pull any other cars in. I asked them to fix the mistake and they refused to provide any kind of customer service!! They made a stressful situation much worse-Here’s what happened: I broke down on Friday evening as I was leaving town and my roadside assistance hired 24/7 Towing. I called the tow company to tell them where I left my key and was told the driver will be 45min-1hr and will call me when he is on the way. 1 1/2 hours later I haven’t received a call so I checked the status and they had marked the job completed 30 minutes ago, but my car was not at my house! Now I’m stressed because I’m supposed to be out of town already and I don’t know where my car is or the key! The driver called me back—I directed him to my house and asked him to leave the key on my porch. I thought that would be the end if it, but NO!! I got home an hour later with my rental car to find that the tow truck driver parked my car at the very end of my driveway. There are two full car lengths in front of it and a spot to the side that are completely blocked off and I cannot park my rental car or any other car in my driveway. I looked for the key where I asked him to leave it, but it wasn’t there! More stress! HE LEFT THE KEYS IN THE DOOR HANDLE, WITH THE DOORS UNLOCKED, SITTING AT THE END OF MY DRIVEWAY BLOCKING ALL MY PARKING SPACES!!!! I called the tow company to let them know what happened. I asked them to rectify the situation by coming back to move my car into my driveway so that I can park my rental car. The dispatcher had the nerve to say, “well the car isn’t running is it?” As if he was saying I shouldn’t need to access my driveway if my car was towed!! All the dispatcher did was defend the drivers poor service and tell me he would call the driver. I called again that night and again during the day shift. Each time I called, I was told that they can’t do anything right now, but I would be called back. I was also told they would need my insurance information in order to come back and fix their mistake. NO ONE EVER CALLED BACK. They did absolutely nothing so I ended up filing a formal complaint about them with my insurance company.