HOLLEY PERFORMANCE PRODUCTS INC

Where to start apparently there a WalMart supplier under speedshop.com and don't honor a price that WalMart has posted by sending the wrong item to fix someone else screw up thanks

I have been trying to call them for 3 days just to ask a question I was just on hold for 47 mins and finally hung up terrible customer service.

My experience with this company has been excellent! They shipped out my new Flowmaster exhaust very quickly. The box I received the exhaust in was a bit damaged where the clamps must have fallen out in transit but they shipped me new clamps the next day.

Great customer service! Was very pleasant to work with and very knowledgeable on their products.

Ordered a supercharger kit and they sent it without the gasket kit with a qc sheet checked that it was in there. Called Holley in Bowling Green which is about 20 mins from my house and said I'd pick it up and save them the shipping, especially since this is the only weekend for 2 months that I have free. He informed me that they have no way to facilitate that even though they are open and would still have to ship it. Apparently telling someone in the shop that someone is coming to pick up a part they left out is too big of a task. Horrible service, would not recommend

Worse customer service ever

Very expensive, poor customer service and response times. I'll give Holley two stars for their excellent R&D, but you've got to put some money into the customer facing side of the business.

I had a high idle problem with a Quick flow carburetor. Terrible tech support. I got a stock answer every time -Vacuum leak--It took about 8 phone calls to the Techs.(about 20 to 30 min. wait time for each call) and 7 days The techs got ruder with each call. I don't appreciate being treated bad and having bad tech support. There was no vacuum leak. NO MORE HOLLEY CARBS FOR ME

Holley sniper efi. Wot and idle settings are reversed. Called 8 times! Each time spent 20-45 mins waiting for a tech. Got various answers ranging from "not updated correctly", to "theres no way that can happen", to "Yep, I have seen this exact problem, and its all down to the update, so update again". 8 times i called. 8 TIMES WAITING FOR 20-45 MINUTES!!! Finally i was told to send the unit back for inspection by a Holley engineer (no shipping help here folks, had to charge the customer). Received unit back, problem still existed, tho now it has a nice big sticker on it saying "Passed Inspection". Called again, another long wait. Finally had a log looked at and low and behold- wot and idle are reversed! How did the "engineer" miss such a blatant problem? Obviously the test they performed was a basic overview. Definately never ran on an engine or else they would have caught the issue. I even sent a note explaining what was happening. No excuse! Took 6 weeks and hours of my life to get Holley to see/admit the problem. Next i had to completely remove the entire system, the entire system ... including wires! And once again, ship it back to them before they would ship a new kit. This is all on a customers truck. The hours of labor ive had to charge for is insane. All because the techs and engineers at Holley dont listen and obviously dont know their own products. No labor help from Holley btw. Customer has had to foot the entire bill. Holley said "no company helps with labor", which is just not true. Ive billed him for the initial install. Ive had to bill him to diagnose the problem. Ive had to bill him to talk to Holley for hours! Ive had to bill him to remove it again and to send it to Holley. Ive had to bill him to reinstall it and test it again. Now ive had to bill him to remove the whole system, which is hard-wired, armored and tucked, and send it back to Holley. Next i will have to bill him to re-reinstall the ENTIRE system again and hopefully to tune the thing. Oh, and its winter now, so that'll have to wait till the roads dont have salt on them-_- We r both absolutely disgusted. If u need help from Holley be prepared for a fight. This is America. We expect better. Never will i buy, or recommended Holley again.

Awesome place with some of the best automotive products available.