Kenworth Northeast

I really thought covid had killed Customer service, but it appears as though I need to get out just a little bit more. I just shared some concerns of mine with the MGR( Dan) & it was more than refreshing to see the level of sincerity that he displayed. I really forgot that I was @ a dealership after talking to such a real person. Awesome people skills sir. Keep up the great work.

Very friendly and professional staff. I had a emergency repair and they accommodated me quickly and I’m back on the road. Thanks to the service department at Rochester KW.

I hit a deer on the Thruway and it managed to mess up some of my airlines underneath the truck as well as I had a broken bracket on my exhaust. I called first thing Monday Morning and was told by Tiffany that when I could get it there that they would get it right in for me !!!! I arrived and less than 10 minutes my truck was in the shop and being worked on by Chris who did an AWSOME JOB also. I have now been in the facility in Rochester and Albany as well as Buffalo over the past 5 years and they have ALL been courteous and professional and fair and quick and efficient to get the work I needed done so I could back on the road !!! And for those who read the reviews I would say that any of the reviews you read that are derogatory in nature I would suggest that you might want to hear ( As Paul Harvey Use To Say ) and Now for the rest of the story !!!!!!! Many THANK YOUS to Tiffany and the Entire Team as you are AWESOME and if I ever need service again in any of your areas I will certainly not hesitate to use them again !!!! Sincerely Shawn Kincaid, O/O JSK Transport Lyndonville, VT

Great place wonderful people

Amazing place with even better people. Delivering new trucks is always a pleasure.

I have several of our Lease trucks ran thru shop over the last month and a half. It has been a great experience. Tiffany in service is a God send. For one she knows her stuff and does whatever it takes to get the job done. The techs are all class acts. This all starts at the top. Management has structured and pulled together an outstanding group of people. Service Dept. really has a grasp on what Customer Service is. As a Director of maintenance i have to have on time information, and not having hours to wait on a "call back' KWNE provides on the spot information for me. Time is money and now that freight capacity has broke lose if trucks are not rolling the no one is making $$$$. I wanted to take a minute and share my experience with KWNE and especially all of interactions with Tiffany. I am very happy with this repair facility and for sure will be back every time we are in the are. Jason W. Star Freight/Director of Maintenance

Surprisingly good experience for a dealer. In same day. Fixed next and on my way. Shuttle to Raddison hotel near by.

I have been to kenworth in Rochester several times. The best service in Rochester hands down.They go out of their way to treat you right. I had to leave my truck there and needed a ride home. The manager went out of his way to make sure i got home. I lived 38 miles away. The truck was repaired in the time frame they gave me. The truck was actually done ahead of time. Pete

These guys made the time 1 plug-in found out there was a recall that Rush Peterbilt couldn't figure out period. Kenworth were not afraid to get their hands dirty to see there was a list of exhaust issues that were attached to the main issue. Truck sounds and runs great! Above the frustration, Thank you for your patience and finding, fixing and finishing the job right!