Kenworth of Indianapolis - West | Palmer Trucks

Kenworth of Indianapolis, Kenworth of Indianapolis | Palmer Trucks

Truck Sales Truck Parts Sales Stores Truck Repair Shops

2929 Holt Road ,
Indianapolis, IN, 46241

+1 (317) 247-8421

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Business details for Kenworth of Indianapolis - West | Palmer Trucks


Hours Monday: 5:00 AM – 12:00 AM
Tuesday: 5:00 AM – 12:00 AM
Wednesday: 5:00 AM – 12:00 AM
Thursday: 5:00 AM – 12:00 AM
Friday: 5:00 AM – 12:00 AM
Saturday: 7:00 AM – 5:30 PM
Sunday: 7:00 AM – 5:30 PM
Categories car_repair
store

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Latitude: 39.721708 Longitude: -86.224476

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Ratings and Reviews for Kenworth of Indianapolis - West | Palmer Trucks


Reviews


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3.8

10 reviews

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Lot slower than I liked for the little repair it was but that's because they're way too busy need more people and another shop, time to grow guys.

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My truck has engine derate warning sign. I went to this dealership. Guy hooked computer and told me that exhaust gas pressure sensor faulty . I dropped truck at dealership. Meantime I requested them to clean DPF filters. After 12 days I got a call that sensor has been replaced and my truck is ready good to go. I drove 350 miles then engine derate warning appeared again. I went to dealership again then guy said me to drop truck. After 11 days I got call that truck is good to go. I drove around 500 miles then again same warning appeared. I took truck again to this dealership and dropped for 3-4 days. I just drove 15 miles warning sign appeared again. I took my truck 5 time to this dealership and spent almost 7500$ but problem is still there. Sensor for 164$ and another part for 72 $ and 1400$ hundred for DPF filters cleaning and rest amount for labor only. 1 and half month work loss. Problem is still there. No body is serious for it. Many time engine derate label 1 is completed. No body is serious. I’m unhappy. Worse service. Unprofessional mechanic.

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One of the best Kenworth dealerships in the country to get service done. The staff are kind, helpful, friendly, and honest. I came in on a hot load needing something diagnosed and taken care of quickly. I really liked Bill at the service writer desk, first of all he has awesome hair that I can only hope I'll have when I get to be his age, second of all he demonstrated a class act on professional customer service. He was patient, polite, understanding, and thorough. He definitely made me feel welcome. The foreman, Dillan, made time for me despite being busy and gave me his honest opinion on options for repairs. I'm an owner operator, and it was refreshing to have someone not try to hose me or upsell me on fake problems that didn't exist in my truck. He was direct, thoughtful, and on point. He even looked over some other concerns I had free of charge. The team exceeded my expectations and were able to get me fixed up and back on the road faster than I anticipated. I was happy, my team was happy, I would go out of my way to get service here.

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I was very disappointed in the level of service. Twice now our company truck has has a mechanical issue after bringing it in for its PM. Things that should have been checked were rushed and forgotten. And it cost us even more money in the long run. We will be looking for another place to ha e our trucks serviced.

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Watch your personal stuff like cb mine had A 955 Stryker in my company truck. Over 500$. They did dot inspection an repairs now have A junk uniden they put init because the mechanic is A theif. Didn’t know cb radios were A dot issue

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3 years ago
Dennis Nation for Kenworth of Indianapolis | Palmer Trucks
Sitting here on a Saturday morning and they have been very friendly and quick to get my truck in checked out. Thank You for the great service today

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Pleasant experience! But, as all large truck service centers are these days don't expect to get in and out quickly. You are basically first come first serviced. Even tho I only needed to update the computer software I spent two days and nights waiting.

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Excellent folks 👍! Very best customer service! Xavier and Eric are very in tune with the customers satisfaction! Thank you for all your help 🙏 Dennis Reid Jr..

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Treated like Family. Good people

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4 years ago
Austin Zeilmann for Kenworth of Indianapolis | Palmer Trucks
The body shop did an excellent job on a complete frame up repaint of my 1999 w900 Thank you Kenny and Mark

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