MHC Kenworth - Augusta

This “shop” is a complete joke. Had my truck there for over a month just to install a windshield wiper, kill switch and a couple gauges that don’t even work. Then they had the nerve to hit me with 3 different “labor” charges on tasks that required no labor. I will advise everyone not to do business here. You have been warned

These guys are the best, in and out in under 3 hours. Very friendly and courteous. Highly recommend if you need anything.

It was cool just drop your trailer before you get there because there's no room for truck and trailer

very nice people to deal with.

Everything was addressed and completed fast and accurately. Staff is great and helpful for my needs. Thanks guys I appreciate it.

I have been an Owner Operated truck driver for over 30 years. Because of where I live, I’ve been to MHC Kenworth in Augusta multiple times mainly because I would be forced to use their service. I’ve been charged 6,140 dollars to put wheel bearings in a hub of my truck. I fully understand the process and time that is needed to put wheel bearings in my truck. However, it took two days before the job was completed. There have been too many times where I pay for overpriced repairs but have been forced to use their service because it would take too much time to get a tow truck, find a repair shop, and pay diagnostic fees. The customer service is also terrible and dishonest when discussing the amount of time, it will take to start working on your truck. You call them one day and are told your truck should be done by tomorrow. Turns out when you go check or call in the next day a different customer service representative is telling you they have not started on any repairs for your truck. I do not have the time or patience to be lied to when I have loads to deliver. The Augusta location is full of thieves who will rob you and treat you like you have no experience with your own truck. In order to create work for themselves they will replace parts that do not need to be touched with their own parts. I also went down to Joplin Missouri and had the same work done on two axles for 5,500. But when I was at the Augusta Location, I ended up paying 6,140 for work on one axle. Please be cautious of anything they tell you, majority of the time they are just trying to find ways to take more money out of your pockets. Update 1/8/20 : The Branch manager reached out to discuss the issues I had with the company. We had a professional conversation to resolve the issues I previously had. The manager here in Augusta was polite and courteous allowing us to transition to a settlement between the company and I.

Something go wrong with my truck MHC fix my truck pretty fast. They do a great job every time

They are very helpful on parts. They either have the part or can get it, with reasonable prices.

Always very helpful. Great staff!

Best truck dealership in the Augusta area. Service manager is very friendly and helpful. Will definitely return.