Pilot Travel Center

I went into this gas station after a long and exhausting day and car on E to stop and get gas. I was using a prepaid card at the moment because I use that for travel and I swiped my card inside for $15 worth of gas. I went to the pump later and NO Gas came up or showed as Prepaid on the pump. I later went inside to let them know and the person behind the counter explained to me that I had to swipe my card AGAIN! AFTER I CHECKED ON MY PREPAID ACCOUNT, THE $15 was already gone! I THEN ASLED THEM TO JUAT REFUND ME MY MONEY AND THEY COULDNT REFUND ME MY MONEY! I They told me to come back the Next day. I then told them that I wasn't leaving until I get my refund. The other rep told me that she was going in the office to check on my refund. Amd 5 mins later the police showed up and told me to get on the ground. That ended up being another story for the police department. I later checked back to get my refund, ended up having to get gas from another store! And later found our 2 weeks later that the Woman who checked me out had me swipe my card for Snacks that were for her! RIDICULOUS! I SHOULDNT of had to go through any of that! They didw wrong just ro find our that their rep was stealing from customers and to give me $15 back. After going through all of that and especially with the police dept I feel as if I am owed more money!

Fast service, mask requirement, bathrooms were clean, typical convenience store experience.

My wife and I have been here waiting almost 2 hours for a shower. There's 8 drivers waiting for a shower right now and the guy cleaning the showers is taking his Sweet little time. He has Absolutely No Help. So this should be the last Pilot on any driver stop list right here on I-10. Take your shower some where else, Do not come here.....

Had to drive 40 miles to this location for nice hot shower. Clean and ready.

Great Pilot station, friendly staff, good selections, and good showers. Not the largest showers I've seen at a pilot and this one seemed to have had the hanger fixtures torn off the walls but the shower pressure and heat were perfect and thats what I worry about most. 4 stars for maintenance (shower door and broken fixtures shower #7)