Pilot Travel Center

Clean and employees are super nice. Will definately return💗

With one exception, this Pilot meets the high standard I have come to expect from Pilot. The restrooms were clean, modern, and well stocked. The service at checkout was attentive and friendly. The store was well stocked and spacious. It has the distinction of having two restaurants - Wendy’s and Dairy Queen. My only complaint is that they have the Dunkin’ Donuts Express coffee setup instead of the typical Pilot coffee bar. They did still have the Pilot coffee beans and roasts, but you couldn’t do a fresh ground cup. That being said, the coffee was fresh, so I can’t complain too much. I guess I have gotten spoiled.

I am visiting my family from out of state and have been staying in a camper. The camper is very nice but the heat is propane. I ran out of propane in the middle of the night and someone suggested I go here. Not only did they go out of their way to provide exceptional service, they also remained incredibly professional and kind.

This is more a review of the Wendy's restaurant attached to the Pilot than the Pilot Travel Center. The Pilot is fine, no complaints. The Wendy's is a different story. Why have signage all over your restaurant saying use the Wendy's app if your location does not accept the app?!? That's incredibly misleading. Fine, whatever. I asked to substitute my fries in my #7 combo for a side salad also, something I've done many times before at many other locations without issue. I am even okay with a slight up charge to do so. This location cannot do that because they don't have a button for that option. Then the debit card reader malfunctioned and needed to be reset. When the first woman walked away from the counter she said she would be back in 2 minutes. We NEVER saw her again. Ten minutes later we were still waiting to pay. We finally said just take cash because we have a loaded semi sitting outside waiting for us. The staff member who initially "helped" us couldn't be bothered to get off her cell phone. The one who finally took our cash even complained about her coworker who wouldn't get off the phone. A spiky haired blonde named Katherine was the one with the cell phone permanently attached to her ear. The other woman finally came over thinking she was coming to take our order. Lastly, after getting back to our truck we realized that while we weren't charged for it we also didn't get everything we'd ordered as items requested in addition to the two combos ordered were not in the bag or on the receipt. That escaped our notice inside in our frustration with the other nonsense going on. We pulled out in a loaded semi very agitated and my husband, who was driving, was also left very hungry still, after this stop. Not a good way to be when you're driving down the road after midnight with a loaded trailer behind you.

I stopped in for gas and bought two mellow yellow where when I got to the register the cashier argued they weren't. The manager told her it was only with the flying pilot card. Which she got one and rang it up but didn't give it to me. She then told me she didn't have the change to give back to me if I didn't have the 12 cents. So instead of asking her manager for 88 cents or setting the gas pump for 10.88 she kept the change in her drawer. Rude customer service 🙄🙄🙄🙄