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The Home Depot
The Home Depot

Locations Company

955 South Hartmann Drive ,
Lebanon, TN, 37090

+1 615-444-5472

OverviewReviews

Business details for The Home Depot


Hours Monday: 6:00 AM – 8:00 PM
Tuesday: 6:00 AM – 8:00 PM
Wednesday: 6:00 AM – 8:00 PM
Thursday: 6:00 AM – 8:00 PM
Friday: 6:00 AM – 8:00 PM
Saturday: 6:00 AM – 8:00 PM
Sunday: 8:00 AM – 8:00 PM
Categories hardware_store
furniture_store
home_goods_store
point_of_interest
store
establishment

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Latitude: 36.1859497 Longitude: -86.3222684

Ratings and Reviews for The Home Depot


Reviews


3.2

5 reviews
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21 days ago
Tammy Jacobson for The Home Depot
Curbside pick up was super easy and quick. The associate was friendly. The only issue was it was hard navigating the parking lot looking for the pick up area.
a month ago
Jon Kelley for The Home Depot
I recently purchased a dishwasher and installation with Home Depot. The young kids that were supposed to install the dishwasher told us that we had corroded pipes and that they could not complete the install until that was fixed. We called a plumber who looked at the pipes and stated that while there was some corrosion on the pipes, that it should not have been a problem for the installers. We replaced the pipes, against his judgment, so we could get the dishwasher installed but the installation company could not come back on the same day. We called customer service to tell them about the incident and the best they could do was knock off the installation fee and give us $100 dollars for the $146 pipe fix. They also stated that the earliest they could come out and install the dishwasher would be in seven days. Today is the day that they were supposed to show up and they did not because the manager at customer service that i spoke to did not click a button to finalize the order. I told them to come get their dishwasher and give us a refund in which they stated that they could not because the dishwasher had been sitting in the box in our house for a week. The only reason we kept it here was because we thought the installers would come back on the same day after we fixed the pipe that nothing was wrong with. I am now sitting on hold for the fourth hour of my life trying to get a new install date because of Home Depot employees incompetence. I am not the type of person to write bad reviews but this is the worst customer service that I have ever received. They messed up multiple times, cost my family time and money and refuse to do anything to satisfy the customer.
a month ago
Ryan Storm for The Home Depot
After spending upwards of $8000 on appliances, we are now left without our appliances, and none in our household thanks to errors completely on the Lebanon store. We have asked for a resolution and still have none. Our delivery day was today and we are not getting appliances, nor do they know when we will. We are now having to eat every single meal out until they arrive, and so far all we’ve been told is they are trying, however actions speak louder than words and there should’ve been a resolution by now. We’ve learned our lesson and will never again shop at Home Depot, I should have spent my money at Lowe’s. You would think, after we have spent thousands and thousands of dollars with Home Depot they would want to treat us right. I realize that we are just residential consumers, but our money can be spent elsewhere. To be fair to the staff at the store, I have waited multiple days and we have spent hours and hours on the phone with different people in management. Since we still do not have a resolution that is why I felt the need to go on social media.
3 years ago
Paul Huber for The Home Depot
Found everything I need, and the folks here are very friendly and helpful. The staff does a good job. I shop here on a regular basis, and I've never had an issue with customer service. The prices are always competitive.
3 years ago
Terry Hensley for The Home Depot
Best home Depot in 400 miles. Jim, Larry, Myron just to name a few are extremely helpful. Bought appliances had floors installed all here. Wouldn't go anywhere else unless the absolutely had to go.

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