UNFI

Health assessment for us

My job your place to work

Beautiful property.

This corporation is a joke. They do not accept phone calls from customers, will only take emails, but they don’t provide email address. Less than 2 years ago they took over the former Rainbow, then Rounds, then Lund’s, it then became Cub. Last month, after spending a huge amount of money remodeling it, they announced they are closing the store. This location has had a grocery store in this location for over 25 years, now it is closing. There is another Cub, Lund’s, and Fresh Thyme just across Highway 55, but those stores were there before they decided to open this as another Cub. Didn’t make a lot of business sense to me, but we were happy to have it open, and it was well run, clean, had a great manager, well stocked shelves, and wonderful and helpful employees. About 6 months ago, the terrific manager was transferred to a different store, and they started bringing in employees as asset managers who were not helpful or nice. Some of them were rude, especially in the deli. The shelves were seldom well stocked, and it was no longer a pleasant experience. Corporate does not accept phone calls at their corporate number, only emails, however there is no way to get an email address. So they are not willing to speak with customers, treat their employees horribly, and yet somehow they think they are going to flourish! Good customers and employees make any business successful. Apparently Supervalu thinks they don’t need either. I will never shop at Cub again, they need to revise their corporate mission, because if you stop caring about your customers and employees, you will not survive. They are now on a par with Comcast as far as treating anyone with any respect.

I was accused of stealing at a Cub foods location. Supervalu is the parent company. They kept telling me they would follow up on my complaint but never did. Lost a lifelong customer. Switching to Target and Hyvee like everyone else in the area. We are all tired of being treated poorly. I was shopping at the Burnsville Travelers trail location and I was inappropriately approached by the store director over extra paper bags I had in my cart. I take extra bags so I can double bag them for my next shopping trip. I don't use them for anything except my next shopping trip at Cub so it definitely isn't stealing. The bags are very flimsy and most of the time there is not enough time to double bag everything when I am actually checking out. The store director (his name is Nick) approached me and accused me of stealing or otherwise inappropriately taking bags from the store. There were other customers present as well as employees. It was humiliating. I explained to him why I take the bags and he demanded to know if I would be bringing the bags back to this specific store because "each bag costs us 3 cents". I told him I was a lifelong customer, I was unsure why I was being treated this way and I didn't appreciate being accused of taking bags. He said customers try to take bags all the time. He began to get visibly angry and was shaking. For the next five minutes while I bagged my groceries he stood at the end of my checkout lane glaring at me. It was so uncomfortable and inappropriate. I even stopped bagging my groceries to ask him to please stop glaring at me. He did not take his eyes off of me until I left the store. By that time I was incredibly creeped out by this man. I'm a woman and there is no reason a man should stare at me for 5 minutes straight. He was very obviously attempting to intimidate me over paper bags. Even if they do cost 3 cents a bag they have just lost a lifelong customer and my business over a lifetime could probably purchase 1000 pallets of paper bags. I immediately filed a complaint with the company that owns Cub (SuperValu) and was told my complaint was being sent to the district manager and I would hear back within 1 business day. I never heard back from anyone. I even followed up by sending another message asking if my complaint was still being processed. I didn't receive a reply to that email either. I've since stopped shopping at Cub foods altogether. If you are considering shopping at this location I would suggest a different location. Honestly though the customer service is terrible. I've since switched to Super Target and the difference is huge. The prices are similar and if you use a Redcard you can get 5% off every purchase including groceries. That adds up. For every $100 I spend I get $5 back. You don't even need a credit card anymore, you can choose the debit RedCard and that works just like a debit card. They also bag my groceries for me and their bags are sturdy so I don't need to worry about double bagging at all. I do not recommend this location and I actually don't recommend Cub foods at all anymore. I wish I had switched prior to being approached and publicly accused of stealing paper bags. What a disturbing experience. Equally disturbing is the company's lack of concern over their store director's behavior toward a customer. I thought I was doing them a favor letting them know that this man was approaching customers this way, but now they are aware and choose to ignore the problem. I'm glad I have other options now and I can bring my business someplace where the focus is more on good customer service.

I was accused of stealing at a Cub foods location. Supervalu is the parent company. They kept telling me they would follow up on my complaint but never did. Lost a lifelong customer. Switching to Target and Hyvee like everyone else in the area. We are all tired of being treated poorly. I was shopping at the Burnsville Travelers trail location and I was inappropriately approached by the store director over extra paper bags I had in my cart. I take extra bags so I can double bag them for my next shopping trip. I don't use them for anything except my next shopping trip at Cub so it definitely isn't stealing. The bags are very flimsy and most of the time there is not enough time to double bag everything when I am actually checking out. The store director (his name is Nick) approached me and accused me of stealing or otherwise inappropriately taking bags from the store. There were other customers present as well as employees. It was humiliating. I explained to him why I take the bags and he demanded to know if I would be bringing the bags back to this specific store because "each bag costs us 3 cents". I told him I was a lifelong customer, I was unsure why I was being treated this way and I didn't appreciate being accused of taking bags. He said customers try to take bags all the time. He began to get visibly angry and was shaking. For the next five minutes while I bagged my groceries he stood at the end of my checkout lane glaring at me. It was so uncomfortable and inappropriate. I even stopped bagging my groceries to ask him to please stop glaring at me. He did not take his eyes off of me until I left the store. By that time I was incredibly creeped out by this man. I'm a woman and there is no reason a man should stare at me for 5 minutes straight. He was very obviously attempting to intimidate me over paper bags. Even if they do cost 3 cents a bag they have just lost a lifelong customer and my business over a lifetime could probably purchase 1000 pallets of paper bags. I immediately filed a complaint with the company that owns Cub (SuperValu) and was told my complaint was being sent to the district manager and I would hear back within 1 business day. I never heard back from anyone. I even followed up by sending another message asking if my complaint was still being processed. I didn't receive a reply to that email either. I've since stopped shopping at Cub foods altogether. If you are considering shopping at this location I would suggest a different location. Honestly though the customer service is terrible. I've since switched to Super Target and the difference is huge. The prices are similar and if you use a Redcard you can get 5% off every purchase including groceries. That adds up. For every $100 I spend I get $5 back. You don't even need a credit card anymore, you can choose the debit RedCard and that works just like a debit card. They also bag my groceries for me and their bags are sturdy so I don't need to worry about double bagging at all. I do not recommend this location and I actually don't recommend Cub foods at all anymore. I wish I had switched prior to being approached and publicly accused of stealing paper bags. What a disturbing experience. Equally disturbing is the company's lack of concern over their store director's behavior toward a customer. I thought I was doing them a favor letting them know that this man was approaching customers this way, but now they are aware and choose to ignore the problem. I'm glad I have other options now and I can bring my business someplace where the focus is more on good customer service.

This is a corporate office. It's nice enough. It has decent walking paths around it, a cafeteria, and offices.

Great work place with lakes on both sides of office.