Thermo King

Fantastic place, friendly staff and smiling people around. Lady at the front desk was very helpful and Bob spend almost half an hour and solved my problem quickly and he explained every detail so I have more information about my APU. Thank you guys you are awesome! They are really professional and they want to help before saying “no”. I appreciate to all team in this shop!

This place is overly priced. Most people come here in an emergency basis and they greatly inflate the prices of labor and parts!!

Great folks working there, got the parts I needed for my APU. They were very helpful with any questions I had us added information I did not know about.

If you are loaded and your reefer stops working the shop will take advantage of you on the parts cost, because they know you have no other choice. Our driver went to get fuel and shut the unit off while filling it up. Once he filled up, he couldn't start it up again. We sent him to the closest Thermo King in Syracuse, NY. Our load is at -20 degrees continuous. The shop fixed the problem. They said it was a clogged fuel filter, bad fuse and bad, burned up starter. No one called me with a quote, they went ahead and replaced those three items, which I do not have a problem with. My problem is they charged me $540 for the $170 starter. I understand they have to make money, but this is a robbery!! They know I can not go to another shop or order the part and wait, so they take advantage of it. I spoke with the shop manager and the owner Sarah. I was told by both of them they did me a favor, because in their system that starter is listed for $650. if you ever need to use this shop, be prepared to pay triple for the parts.

Come to this guy's with alarm error code 19 on my unit. Give a bay in moment. Fixed time is 30 min , wireless broken.

The mechanics are extremely nice wish they had more of a break room

Not in hes words saying I will gate the job done ,later oh I am sorry we can't gate to your trailer on time ,next time don't lie

Great guys that do honest work in a timely manner for a fair price who take care of veterans. Couldn’t ask for more. Thanks Bernie and team!

They didn't know me from Adam when I was there recently and they treated me like I was a regular! Good place!

Purchase parts from them in April They order wrong parts made me pay for them and charge me restocking fee. After long talk they told me they will not charge me restocking fee this time. It's July. No refund yet. Calling them all the time That was $380.00 worth of stuff on my credit card Hope they we take care of it