Came in with a warranty issue, and was taken care of right away and out the door in about 20 minutes. I always do my best to get all my parts from here, because of knowledgeable and friendly staff! Thanks guys!
Okay so rates are terrible, $150 an hour is a lot. But aside from that these people will take care of you when it comes down to fixing a problem. I have been in the shop for my Tripac's Alternator 3 separate times in the past two weeks, the last two times they covered everything where as most shops will require you to pay labor. Rose and Warren are awesome.
Hmmm where to start? Well I had a tripac apu installed a few weeks ago. Went on first trip last week and it worked 1 night. I contacted the salesman Vincent about it not working and he said to come back by and they’ll get it taken care of promptly. So I came by on 4/26/21. Well needless to say I sat for 4 hours waiting for the repair!! And missed my load for the day. GUESS WHAT I’m back today 4/27/21 because it was not fixed correctly and again I sit. The customer service here is the worst I’ve seen. The service lady Rose is rude as can be. Doesn’t care anything about customer service. “She’ll get a guy to come look at it when they have time” good customer service is non existent here!! I will never refer anyone to a tripac or to this location ever!! Ridiculous
Tech Jeremy was the only Tech from Tampa to San Antonio to get my APU you back to work. He did what seasoned techs did not, he found and corrected the issue, kudos young man. Thank you San Antonio thermo king!
Reefer wouldn't stay on more than 2 min, high coolant temperature and restart null codes.
In and out within 3 hours. Pump and belts replaced. The tech also fixed my mud flap!
Free coffee and television in the lounge that is still open!
8/15/20 I send my so Driver to their facility for an alternator belt replacement. The service guy quotes my driver around $500 plus the part . Now I know why the truckstop told not to go there an hour ago . These guys are thieves !!!
Not the biggest thermo king I have been to but probably one of the best I have been to. You can park you truck there no problem if you are going on home time.
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