Stores

Called to get a oil filter only to be told that parts cannot look up what filter I need. Literally couldn't have seemed more like they just wanted to get off the phone. Don't worry I won't make the mistake of calling again.

I love this location. They get you in & out. No holding you hostage just to charge you by the hr for your repairs. Great staff and work ! 👏

Hunter is amazing! This guy goes above and beyond the call of duty to insure your truck is taken care of ! He is definitely hands on and makes sure you're satisfied with the service performed! Go there and ask for Hunter!

Not alot of room to move around yard very full

Called after noon today & the service department did not answer,after the receptionist kindly transferred my call. I left a voicemail with my phone # and said I needed a minor repair or 2 done,I repeated it twice on the voicemail. Nobody called me back. Now if I get a call back tomorrow it’s to late. If you don’t have good customer service in your service department,I darn sure will not trust you with my truck. Especially a Peterbilt truck. Customer service is everything people,it tells almost everything about your business & how it’s ran.

Got me back up and going. Thanks guys!

This place is awesome. Yes it took longer than I expected but at least it was done correctly. Friendly people too.

I received email saying truck is ready and when I arrived my truck had parts left under the hood, the bumper was not secured (bumper had 0 issues before), and the truck was still leaking oil from the same place we took it in for. We were quoted and paid for repairs that didn’t contribute to the oil leak. We know this because we ran the truck on the parking lot and the truck leaked in the same manner as before. It was obvious that the tech didn’t check the truck because we ran the truck for a short period and oil was everywhere. Once I reported this to service desk, they had no response to why this happened and made no efforts to rectify the situation. They got the truck back in the shop about 8hrs later when a 2nd shift mechanic who we spoke to earlier in the week saw us there and asked what was going on. If it weren’t for him, we would probably still be there. The 2nd shift mechanic took over the job and fixed the oil leak and we were charged again. Overall, the service was terrible and I’ll never stop there again.

I was treated like family,and would recommend people to get service and repairs done there

I highly recommend this place! Their customer service is extremely excellent. Jeff was attentive and very professional, and knowledgeable. If need be, I would definitely do business with Birmingham Freightliner and I will refer family and friends as well! -Cortez

They know what they are doing, are professional & get the job done in a very timely manner. Edit:(Almost forgot!) Security for your truck and personal items are top notch while it is here, at this business.

Great customer service. They had my truck ready when I was told. Will be coming back.

Very friendly and helpful staff. Took care of everything I needed.

Very friendly people been working with them for eight years right now thanks for a good service

After my initial encounter, service n parts were good. Aaron the road service guy was absolutely the most helpful man ever! 5 Stars for Aaron. Friendly helpful knowledgeable n just an all round great man! Thanks for helping a lady out heading home for Christmas.

Inland KW is on top of their game.. I can’t say enough about how professional they are.. I live in Murrieta and this is the only place I’ll take my truck.. Matt Morris in service is full of knowledge and they’ll get your Rig in and out.. No games played here.. I highly recommend them..

Talk about outstanding! Before our truck even got there in the tow truck we felt better. The service dept. is open and honest. They got our truck in the next morning had it diagnosed, had Dana contacted and had the warranty warranty work authorized the next day. Communication for me is key and they kept us up to date all through the repair process. I give them 10 starts.

5 stars. More if I could.

Great team they have there. They waited for me even though they were technically closed. Very knowledgeable folks.

Other Inland service centers I have been too could learn a few things on how to treat customers and prioritize activities. Making a bad day less stressful. Good job Inland of El Cajon thanks again for quick action and guidance!!