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We contacted McCoy Freightliner because my truck’s differential was overheating. My truck was in the shop for over a month and a half because this was a warranty job. Although we are still in the process of coming to terms with what the issue is I wanted to share my experience. Originally different mechanics looked and worked on our truck however, it wasn’t until Gerald came along that our voice was heard when we said there is an issue. Gerald was an amazing person to work with! He was very professional, kind and kept his word. This experience would have been a lot worse if it wasn’t for Gerald. Gerald has put a lot of his time in this project and would even take it home at times. I knew that Gerald wanted to make things right and we greatly appreciate it. Although this process was very long and came with a few hiccups along the way it was a pleasure to work with Gerald. We have our truck back however this is still an ongoing process. All my stars go to Gerald.
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