Invoices
Loads
Equipment
Marketplace
Business Market
Profiles
Products
Insurance
Reviews
Resources
Brands
VIN Codes
Plates
Reports
Log In
Text
I work at a dealership in Jacksonville and helped a customer who broke down. She had Geico roadside assistance and when they came they decided to tow the vehicle. Bmy customer was stuck in a hotel for 3 days because the issue was misdiagnosed first they said it was just the battery and not the alternator. After going back and forth we agreed on $411 for the battery. Then when the mechanic got done he said the alternator was bad as well. He quoted me $309 for the part and approximately $200 in labor. We agreed to have the work done and then they couldn't get the part until the next day (understandable). That didn't go to plan either as the mechanic made a blank trip to get the part. Finally, the part arrived at 2:30 and the mechanic put the part on. Upon everything being done, they charged us another $200!!! For what? I do not know! Then we expressed our dissatisfaction, they opted to put it on us and even told us several times that they would take the parts off of the car! They were happy with us being upset and wanting to do a review online and thus threatened us to report us to the BBB??? Really??? What a joke! I would never use these crooks! Ever!!
Add files...
Start upload
Cancel upload
Save
This website uses cookies in order to offer you the most relevant information. Please accept cookies for optimal performance.
I Agree