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The truck we rented was a 15 footer With a car transport. Due to Covid, they were not allowed to help us drive the car onto the carrier or even strap it on. Me and my 71 year old mother had to do everything on our own. It was clear they don’t wash their trucks or take pride in hygiene and mechanics as there was a dead bird stuck in the grill that looked like it had been there for days. The transmission definitely seemed on the fritz as we had to stop more than necessary due to the issues. There were plenty of new u-hauls in the back lot that weren’t even used and yet they’re giving their customers 10-15 year old trucks to drive cross country. Besides the actual vehicle issues, the staff was nice and somewhat helpful.
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