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As a Carrier, we booked a load with Holly for ONE Unit, signed the Rate Confirmation with the agreed on rate (which was very low to begin with, coming out of Albuquerque going to Amarillo), and arrived on site. Once there, Driver was informed there were TWO pieces. When I called Bennett I talked with Lacey and informed her we could make an adjustment to the Rate and go ahead with both items. She informed me they couldn't add anything to the Rate, so I said we would go ahead with what we agreed on and signed for, One piece. She replied that if we didn't take BOTH pieces they would cancel our truck and find another one. I had to get my Driver moving, so we went ahead with the Load and both pieces. When I spoke with Holly again, she said, "this kind of thing happens all the time". This kind of bait-and-switch tactics used by some Brokers is unprofessional, unethical, and bad business. As a relatively new Carrier, I now understand why there is a TONU Charge. I would have happily applied it on this load, had I known of it. Live and learn, but NEVER again with Bennett. Shameful.
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