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Poor customer service. A tire on our truck had blown. Additionally, the driver gave the wrong tire. After providing us with an estimate, Castro's Tire Services charged our account $200 more than what was initially agreed upon. When we contacted for clarification, the clerk was unfriendly and acknowledged not adding an initial fee. Oh, I forgot, was her justification. That is a terrible business practice. Our driver had to wait an excessive length of time for a new tire. Customers' dissatisfaction with the service they receive makes sense to me.
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