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My brand new unit broke down in KS. I went to Thermo King shop and they told me I have to be unloaded to inspect from inside and they can't help me. It was 5pm and seem like they just wanna go home. I drove all the way to Memphis, TN to get unload. Came to this shop and they told me that since I'm unload there is 53 trailers in front of me. I ask to speak to a manager and Keith came. I understood the hell I went through. Managed to squeeze me in and fix my trailer and APU unit that wasn't even urgent. I didn't experience in this business this kind of empathy yet. This is beyond mechanic experience. This is like Ritz-Carlton service. Thank you
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