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Horrible customer service experience. My insurance company contacted them to tow my car. After I got my estimated time the driver called my 30 minutes earlier than the estimated time saying he was around the corner getting gas. I told him I was 15 min away. The driver said ok. I got to my car the driver was nowhere to be found. I called he hung up the 1st time and the 2nd time he didn't respond. I waited then called the shop and they said the driver is 45 minutes away because he went to another tow job. After waiting another 45 minutes. I called my insurance and asked them to find out what's going on and they told them an additional 45 minutes. Thankfully my insurance was able to find me a different tow company.
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