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I have rented trailers, car haulers and trucks from U-haul for many years. There always seems to be a wait inside, in the back lot and again during drop off. Allot an hour for these three situations. My experiences here have been closer to 4.5 stars, but not 5 stars. One trailer I rented had unacceptable tires. The tread was worn down to the "safeties." This the rubber sections perpendicular to the tread that indicates where and that it's time to change the tire. The person in the back seemed unconcerned. When I turned in that trailer that guy was very concerned. Who knows how much damage that could cause. Sitting on the side of the road at 3:00 am and waiting for someone from a place 30 miles away whose business doesn't open until 8:00 am doesn't sound like fun. I recently rented a trailer and had it loaded when I received the news that my dad had passed away. His passing wasn't completely unexpected, but it is necessary. I needed to extend my rental and U-haul was able to help. I remember her name and in what state the call center was located, but I will maintain that privacy. She knows who she is and thank you for doing the extra customer service. She gets five stars plus. Be patient, buy the insurance and be kind and be polite. It really gives you advantage because customer service is no fun when they have to listen to angry, rude people all day long. Be different and be kind. Being friendly opens doors and creates possibilities for all concerned.
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