Invoices
Loads
Equipment
Marketplace
Business Market
Profiles
Products
Insurance
Reviews
Resources
Brands
VIN Codes
Plates
Reports
Log In
Text
Today at around 06:15 I go inside to see about getting service done on my truck. I go inside and stop at first counter. The guy there sees me walk in and instead of asking me what I needed, he continued talking to one of his Co workers instead of acknowledging me being there. So I noticed a sign pointing towards the service department, so I found my own way there. Once I get there there is someone, who I assume was a service counter employee. Once he saw me he asked me what I needed, while at the same time he's sitting playing a video game on his cellphone. I told him my truck was having an electrical issue with my headlight not working. The whole time I'm telling him my issues with the truck, he's just busy playing his game on his phone. After I finish telling him my problems with the truck, he then asks me if I had a trailer. I replied no. Then he says it'll be a while before someone can look at it, because they would need to power my truck down before they can test it. I ask him how long is a while. He replies and says, at the end of the week. I understand that all kenworth shops are busy with other trucks that come in. But at least make yourselves look busy if that's the case. Parts counter was busy talking to his Co worker instead of assisting a customer. And service guy is too busy playing his game on his phone to acknowledge a customer professionally.
Add files...
Start upload
Cancel upload
Save
This website uses cookies in order to offer you the most relevant information. Please accept cookies for optimal performance.
I Agree