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The roadside service tech was very knowledgeable and helpful. Ever since then it went downhill. I arrived early in the morning with the roadside tech telling them exactly what needed to be ordered and what was wrong, yet they waited until almost 5pm that day to order the parts for the next morning. When the estimate was done the labor was more than the parts bill yet at the 148.00 per hour claimed labor rate the truck would have had to be worked on for 15 hours yet wasn't half that to fix. During the replacement of the power steering pump and the after treatment wiring harness several other vehicles were worked on while our clock was ticking. No updates by anyone on progress or timeframes. I arrived at 7:00am on thursday and sat here until late Friday night. At the end a nox sensor code came up on a sensor that was just replaced. The labor on this was equal again to the cost of the part. 360.00 labor for something that took less than 45 minutes to replace. Ive never seen such unethical business practices in my life. Were the truck repaired quickly I could see higher fees for the work. But not outright over charges for less than stellar service. Freightliners main office will be contacted so that at least hard working people don't continue to be taken advantage of. Lastly, when told that I lost two loads and needed an estimated timeframe I was told I could take it broken but that wouldn't be the smart thing to do. I hope the tech that was so great to work with finds a company that will value his knowledge. I'll never know because I'll have the the truck towed back to Minnesota before I'd return there.
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