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I recently purchased a dishwasher and installation with Home Depot. The young kids that were supposed to install the dishwasher told us that we had corroded pipes and that they could not complete the install until that was fixed. We called a plumber who looked at the pipes and stated that while there was some corrosion on the pipes, that it should not have been a problem for the installers. We replaced the pipes, against his judgment, so we could get the dishwasher installed but the installation company could not come back on the same day. We called customer service to tell them about the incident and the best they could do was knock off the installation fee and give us $100 dollars for the $146 pipe fix. They also stated that the earliest they could come out and install the dishwasher would be in seven days. Today is the day that they were supposed to show up and they did not because the manager at customer service that i spoke to did not click a button to finalize the order. I told them to come get their dishwasher and give us a refund in which they stated that they could not because the dishwasher had been sitting in the box in our house for a week. The only reason we kept it here was because we thought the installers would come back on the same day after we fixed the pipe that nothing was wrong with. I am now sitting on hold for the fourth hour of my life trying to get a new install date because of Home Depot employees incompetence. I am not the type of person to write bad reviews but this is the worst customer service that I have ever received. They messed up multiple times, cost my family time and money and refuse to do anything to satisfy the customer.
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