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I called and asked how long they would need to perform a service. They told me two and a half hours. I went in and after an hour of waiting and my tractor not moving I asked the service desk if there was a delay. They changed the story and said "no it would take us two and a half hours to get you in the shop." Another person there waited 7 hours before his truck was put in the shop. After I heard that I got my keys and went somewhere else. Don't give your customers itemized wait times. give them the entire wait time.
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