Invoices
Loads
Equipment
Marketplace
Business Market
Profiles
Products
Insurance
Reviews
Resources
Brands
VIN Codes
Plates
Reports
Log In
Text
This is more a review of the Wendy's restaurant attached to the Pilot than the Pilot Travel Center. The Pilot is fine, no complaints. The Wendy's is a different story. Why have signage all over your restaurant saying use the Wendy's app if your location does not accept the app?!? That's incredibly misleading. Fine, whatever. I asked to substitute my fries in my #7 combo for a side salad also, something I've done many times before at many other locations without issue. I am even okay with a slight up charge to do so. This location cannot do that because they don't have a button for that option. Then the debit card reader malfunctioned and needed to be reset. When the first woman walked away from the counter she said she would be back in 2 minutes. We NEVER saw her again. Ten minutes later we were still waiting to pay. We finally said just take cash because we have a loaded semi sitting outside waiting for us. The staff member who initially "helped" us couldn't be bothered to get off her cell phone. The one who finally took our cash even complained about her coworker who wouldn't get off the phone. A spiky haired blonde named Katherine was the one with the cell phone permanently attached to her ear. The other woman finally came over thinking she was coming to take our order. Lastly, after getting back to our truck we realized that while we weren't charged for it we also didn't get everything we'd ordered as items requested in addition to the two combos ordered were not in the bag or on the receipt. That escaped our notice inside in our frustration with the other nonsense going on. We pulled out in a loaded semi very agitated and my husband, who was driving, was also left very hungry still, after this stop. Not a good way to be when you're driving down the road after midnight with a loaded trailer behind you.
Add files...
Start upload
Cancel upload
Save
This website uses cookies in order to offer you the most relevant information. Please accept cookies for optimal performance.
I Agree