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I made an appointment, they said the only available time slot was 8 am. They have NO SIGNS anywhere indicating it is their building. I went in and no one seemed to care that I was there. The people who finally greeted me all said they only did the call-outs and I had to wait for shop personnel. Eventually someone got me checked in and I was told they would be taking the truck back in the shop right away and showed me to the waiting room. After an HOUR in the waiting room they still did not come for the KEYS! I went and asked and they seemed not the least bit interested. They even helped someone who walked in the door after I had been waiting for five minutes at the desk. I’m retired, I never wake up that early, and then to get there and they just ignored me. Can you imagine if I were paying my professional driver to wait on the truck and they were doing NOTHING!? VERY poor customer service. When I told them I was leaving and taking my business elsewhere they did not seem the least surprised or phased by it.
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