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walking in, there was a customer literally screaming and cussing out the front desk girl. I assume they were a couple and that's embarrassing. my wife and I got checked in, and the elevator smelled like cigarettes in a non smoking hotel. upon entering the room, their cleaning supplies, brooms, vacuum cleaners, etc were still in the room. I went back down stairs to let them know. the same guy was again yelling at the front desk lady about his personal issues with him and her. they send someone up there with me, he takes out the items. my wife informed me that there is only 1 pillow for 2 people for a queen size bed. I asked the man and he said "no there isn't anymore pillows" I check out the room, there is cigarette burns throughout the room and the furniture, and again it's a non smoking hotel. throughout the night, we hear people screaming in the hotel for no reason. waking up this morning I was looking forward to breakfast. all that was there was water, apple juice, orange juice and coffee.... and this was at 8 am... I finally had enough and started to take my stuff to the car, as I held the door for TWO employees none said thank you to me which is rude. I will not return. I know this is privately owned by KBROS. I will not back to any of their owner hotels
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