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I’ve never been so appalled by a company in my entire life. The entire staff is completely rude, I’ve been calling for a week asking for a manager and nobody would connect me, they would hang up on me, or just say they were the manager and couldn’t help me. I booked a hotel reservation for a stop on our road trip and my entire family got Covid-19 and when I booked the reservation it did not say that it was non refundable. Come to find out it was and I needed the general managers exception for a refund. I’ve called over 10 times, messaged twice and finally got connected today only to be told there is nothing we can do. Absolutely ridiculous. Not only do we have to cancel our dream trip to see a band live, we now have to pay for a hotel room we aren’t even staying in because the general manager won’t make an exception even though I had no idea it was non refundable. absolutely ridiculous service and I’m so glad i didn’t even stay here because I can’t imagine how they treat people in real life and not over the phone.
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