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*Make sure you put an Apple tag or another geo location tracker with your stuff so you know where it is. They will not tell you with any accuracy or honesty. And only the dispatch manager knows what’s going on so make sure you ask for them if you want to know where your stuff is. I had no problems ordering for a cross country move with them. They even dropped off the container and provided good communications until after they picked it up. The problem was once they had my container and were supposed to transport it. They waited 19 days from the time they picked it up to begin to ship it. Which is one day from the time they were supposed to deliver it. I had been calling asking why it had not moved (5 times) prior to it shipping. Each time they said it’s on schedule and not to worry even though no one checked on it. 7days before it shipped, I calculated it was impossible for my container to arrive on time (11hrs driving limit per day which is approximately 600-650 miles and a day for transfer to local service for delivery). I called and they agreed and revised the date by adding an additional 8 days to the delivery time. 8 days later and it’s still not here. I call but there’s no urgency in their response. They keep telling me they’re sorry but it happens. It’s the busy season. The truck broke down (really). The carrier never got scheduled. Hard to believe. The family is suffering and stressed out. No idea how much longer it’ll take them to deliver.
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