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Very unprofessional group of people from Parts to Service. We have not had very many pleasurable moment in two years of working with this outfit, and trying to establish a good business relationship, they made it impossible. The customer service does not exist when it comes to being professional and supportive of company's that are spending money with their business as opposed to the many other they could be. They treat you like a problem instead of a customer. Do not consider these guys anyone you can support your customers they or refer, because they will drop the ball on you with no notice or consideration. It’s a matter of poor leadership that starts at the helm and trickles down. I’ve dealt with their Evansville and Louisville locations on separate occasions and an entire different experience altogether. With exception to Chris in service, the rest of the staff needs ethics training desperately. Neither parts or service will honor the warranty’s expressed; we’re having to send demand letters and attorneys to get what is owed to my company. They are dishonest about the status of parts and repairs, will not return emails or phone calls. Rule over their customers with an iron fist approach instead of listening and trying to come to a mutual understanding; they seem to believe that all their customers are ignorant and will treat you as if you’re incompetent about the business and equipment you own. We have had enough of this substandard treatment and have decided to settle up and move on, but they are once again reluctant to reimburse warranty parts that they force their customers to purchase in advance while you wait to see if they even file the claim or if Paccar will reimburse them before they will reimburse you, and in two years we’ve only seen them willing to warranty an over the counter purchase once. I would be very careful about working with this bunch at this location. They don’t have any skilled Paccar technicians; The one decent tech they had just left them to go to MHC Kenworth.
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