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Horrible customer service. I'd give negative stars if I could. The driver Anthony was to pick up a defective treadmill from our house. The day before I called to make sure that they could pick up the base from behind the house, instead of the driver due to the excessive weight. The lady at the office said no problem. I was at work and only my wife and young daughter, with my elderly mother were at home. At pick up the driver Anthony refused to get the base, and my wife and daughter were made to get it from the back to the front. Anthony, ever the gentleman, refused to lend a hand, and wouldn't even let them use his hand truck. So avoid this company at all costs. Quick follow up- a year later and not a peep from them. Horrible, horrible company
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