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I have been a customer of Paradee Gas in Dover Delaware since 2006 and have never had an issue. That is not the case now that it is Amerigas. We were out of town and came home to no fuel. I immediately ordered fuel (Sunday). And then called the next day. Imagine my surprise to find out that the local office is closed and all calls go to a centralized location-which is a call center. I spoke with and chatted with representatives. I paid extra for expedited service and was told to expect delivery by Nov. 30 (Wednesday). I asked if it could be sooner, he said yes to expect delivery that day (Monday) and if not, within 24 hours of our chat (Tuesday). It is Wednesday and I am now being told that fuel will be delivered on Dec. 1 (Thursday). We have been without heat, hot water, and cooking all week. I am so frustrated that I can not talk to someone who is local. I will be changing to a company that has a local office.
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