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Almost 2 years ago my family and I decided to purchase furniture at Bob Mills! We purchased a master bedroom set as well as a living room set and a full over twin bed set. We also purchased the insurance plan for the furniture along with delivery and installation! As we we’re moving we discovered the full over twin bed set had stripped screws and one of the screws had the tool broken off inside of it making it difficult to take down and impossible to put back together! After making Bob Mills was made aware of what we discovered a manager by the name of Benny Lloyd who never returned any calls after asking us to send pics as well as that he would get back to us and never did! Then we spoke to Rosa who told us that we were outside of the timeframe as we did not let them know of the damages in time, but how could we when the installers never told us that they made some mistakes during installation! They offered us parts to a bed that they no longer carry and they want us to pay for it! We are now in our new place and our children are sleeping on the couch! We spent nearly 5k and this is the type of service we get, which is really terrible! We would never recommend Bob Mills to any of our friends or relatives! We will also be filing a complaint with the better business bureau and any other measures we can take! All we want was for them to at least show us something comparable or at least take ownership and they did not!
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