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Jones Brothers was contacted by HPD to tow my daughter’s car after a wreck. I told the officer that I wanted the car towed to Hopkinsville Collision Center. This information was shared with the tow truck driver and verified that the driver understood my request. A week and a half later, after not being able to find the vehicle, my insurance company contacted Jones Brothers to locate the vehicle. We were told that the car was at their facility and the driver denied being instructed to bring the vehicle to the collision center. I was charged over $600 in storage fees and an additional $100 to tow the vehicle to the collision center. Their choice to disregard my request resulted in lost repair time and over $700 in additional expenses.
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