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My son's car was stolen in Salt Lake City and involved in a DUI incident with a police cruiser We were unaware of this, .because we live in Nevada. When we were called to say the car had been found we tried to get information ..was it damaged, etc. We weren't able to find out anything. Whomever you initially talk to on the phone assumes that you know exactly what you need to know to pick up a vehicle. In our state, we don't need any forms ...just money. We drove three hours to pick our car up, and the employees in the office, once again, rude!! They said they didn't have on record that the vehicle was stolen. So basically, we were treated like we were the ones that rammed a police cruiser. The level of unprofessionalism is off the charts!! I guess in this business you don't need to be polite or treat people with respect.
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