AMS Heavy Duty Towing

The owner of the company was very rude. He started yelling at phone.That's his rules and he don't care about everybody. He wanted me to pay him $800 in advance.for 1 hour of work, When I told him , that I would pay after the job is done. don't call this company. You will lose your money and time.

Ogden Utah tow truck driver "Sonnie" was very unprofessional. Once we arrived at my destination after the tow, Sonnie started demanding immediate payment from individuals who doesn't handle that aspect of the payment transaction. Sonnie also started threatening to impound my vehicle to others besides myself after I had went to sleep in my sleeper cab. Once Sonnie reached Daniel, the individual who could start the process of payment, Sonnie's initial greeting was "where is my money?" The worst and most dangerous aspect in this is Sonnie never completed the job. He disassembled my axels on the truck and left them unsecured with axle oil everywhere. One axles is still protruding about 10 inches out with a bag / tie strap around it. This behavior is not only unprofessional but is intolerable and will be elevated within your organization. The bill was quoted out at $4398.40 before Sonnie's rage. Your company had already received $520.00 in a prior efs at $260/hr. Sonnie added 30Sonnie added $30 per hour upcharge to my total for my vehicle being a tanker; however I was not carrying hazardous materials, so the upcharge was unjustified especially after the service was initially dispatched at $260 /hr I will be sharing this with the BBB and warning every trucking company in the area about this. This company has been since put on our national "Do not use" list and will shortly be added to 6 others who I have family, friends and associates with. Someone on Facebook messenger said thanks for contacting us, but offered no remedy for the more than 15% over written quote charge. No remedy to a overcharged horrible tow experience. This matter is just getting started.

Called to get a Ford F550 towed from downtown to West Valley City, I was told it was 210 an hour with a 2 hour minimum, I commented several times that 2 hours should be plenty of time, the man on the phone never corrected me. The call was made at 3:30 PM, the driver called me when he reached the truck at 4:48 PM, Arrived at my home at 6:30 PM, tinkered with the truck and on his phone until 6:50 then charged us 3 hours plus 37.80 for gas. 667.80 for a job that should have been 30 minutes, only 11 miles. He told me that we have to pay from the moment he leaves I15 until he gets back to I15, RIP OFF!!! Very Deceptive!

Scammers! I’m traveling from out of state, and just called whoever came up on google I told them my exact location but was called back shortly by the driver who told me he had come to the wrong spot bc he assumed “I didn’t know where I was” and “believe it or not most people don’t know how to read mile markers correctly so they have to assume” but since he already collected my card he would still be charging me $95 for a service that was never received. He was also EXTREMELY rude and unprofessional. When I called back to complain the dispatcher stated my exact location I had said in the previous call and then HE proceeded to argue with me as well saying the driver told him I didn’t know where I was and I would be charged regardless

Zach Z. Was the guy to call! Memorial Day 2021 he came out to fix our truck with a blown turbo hose, got there promptly, fixed perfectly, couldn't ask for better service! If ever needing help in the greater SLC are we will be calling AMS first!