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Business details for Gentel Towing
View Gentel Towing location information on the map
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Latitude: 38.9655991
Longitude: -76.8439691
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Ratings and Reviews for Gentel Towing
Reviews
Leave a review about the Gentel Towing company and help others make informed decisions about this company. Your feedback can provide valuable insights, help the company to improve its offerings, and create a more customer-focused business environment.
15 reviews |
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11 months ago
Cristian Quevedo for
Gentel Towing
Called for a towing and they stated they can’t do it cause they “don’t have anything” available
Reply
4 years ago
R for
Gentel Towing
Do NOT use this company. Very unprofessional service. In January of 2019 I used this company and the driver towed my vehicle to the wrong repair shop.
Yesterday, I needed a tow and my roadside assistance contracted with this company again to tow my car. When they called to tell me they were on the way, the tow truck driver was extremely rude on the phone. Then lied to my roadside assistance company about his conversation with me. They canceled and never came to tow my car.
This company is deceptive, rude, and careless. Stay away from them at all costs.
Reply
5 years ago
Fakiros 2 for
Gentel Towing
If I could give zero stars i would. They make me wait 3 hours then don’t show up. I call them 4 times, I leave a message, nothing. I have the call center call them, nothing. In the end after we get a different service and that service is prompt and calls me, they finally show up. Terrible service
Reply
5 years ago
Zee Taylor for
Gentel Towing
If I could give this review less that two stars I would. Let’s start off with the fact I went through GM to get this tow and used the app to track it. My original time was ok although it was more than an hour wait. Nearing the eta I called just to see how much longer the tow would be and I was kind of brushed off but was told five more minutes. Needless to say, five more minutes came and went so I called again almost 15 minutes after the new eta. Well, this time I was told the tow would be another 20-30 minutes and like the previous eta provided, that time came and went too. This next time I called, which was the straw, I was given an hour eta which would have made the overall wait time almost four hours. Save your time and choose another tow company because this one sucks.
Reply
7 years ago
Emma Christman for
Gentel Towing
This towing company is horrible. I would advise using any other company possible if you have a choice. My driver took the longest route possible and I was charged for 6 extra miles (portion my insurance wouldn't pay)...then when I asked why the route was so much longer I was given a lousy excuse of "the driver took a commercial route"...a route that she couldn't disclose because she had no idea what route was taken. Total B.S. Do yourself a favor and go with anyyyyy other company you can find.
-concerned car owner
Reply
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