RITE HOOK TOWING III LLC

Nice driver but he took it to the wrong location did not inform the garage. Put the car took me three hours to sort it out twice had a local manager yell at me on the phone apparently they don’t care about customer service I simply will not use the space again and certainly would recommend to my insurance company drop using them

My mistake. I was stuck on the side of the road again and my insurance company tried to use them again. I thought i would give them a second chance. Don't make the same mistake I did. Almost the exact thing happened again. DO NOT USE THIS COMPANY!! If your insurance try's to make you use the, tell them to use someone else. I was in need of a tow at approximately 3:30 today. I booked a tow through my insurance company, the wait was approximately 2 hrs. I waited by my truck for that amount of time. I received a call from the tow truck driver saying he was in route only to find out that they sent the wrong kind of truck. I re booked the tow, and waited another 45 minutes before trying to call the tow company. They did not answer, I called my insurance company and they had to call Right Hook towing 4 times before they even answered the phone. I then waited another 20 minutes. I then tried calling the tow truck company another two times with no answer. My insurance company is now trying to get a tow through another company because they wont answer the phone. I was hoping to get my truck towed to a local tire shop to get a new tire put on. The tire shop is now closed. I now have to get the tow to my house which is much further and going to cost me $25, along with try and get a tire put on my truck tomorrow. Do not use this company!!!

This is the second time we tired using this towing company. The 1st time wasnt a great experience but we believe in 2nd chances. This time around we were told it would be a 2hr wait. The 2hrs passed and we were told it would be another 45mins. After 3hrs of waiting they told us "we cant get to you today". Not only have we wasted 3hrs but still stuck on the side of the road.

Hoping the company actually reads this but I want to give a huge thank you to Larry with Rite Hook. He arrived way before schedule and upon arrival he was very kind, quick, and efficient. Followed us to our mechanics shop and had our vehicle delivered and dropped in less than 5 minutes. He is very good at his job and he certainly deserves some recognition. Mind you this was at almost 12am and he could have been upset he was out doing his job but instead he did it with precision, efficiency, and skill. This young man deserves to be recognized for his hard work because he easily could have been so upset that he was in the middle of nowhere at 12 am but he was so very kind. We are very thankful. Thank you Larry.

Excellent service had my car hooked up in 5 minutes! Driver was awesome gave us tips on where to find parts for it very helpful!!! Will use again and this was a roadside claim but they gained a customer!

It took them a while to arrive (rush hour traffic to be considered, though), but Ty did a fantastic job. My car had a dead battery and I couldn't jump it, so State Farm sent Rite Hook out to tow my car to a mechanic and have a new battery installed. Ty was certain his jumper kit could get it going, and it sure did. He ensured that the alternator was in perfect shape and went on his way. Super professional and helpful.

Tow was requested via State Farm website. This company was assigned within 5 minutes. I waited over an hour and never got a text or call about an ETA (last time I got one from the assigned company before getting the text from SF). After seeing the previous bad reviews for issues similar to mine (starter/alternator), I called SF back and asked them to assign a different towing company. They did. That company responded again before I heard back from SF and my car was towed in less than an hour. I didn't feel like I could give them 1 star, since I didn't actually use their service, but they should think about responding to some of their online complaints in order to gain new customers. Just my opinion.

Requested a tow through Verizon roadside assistance and unfortunately they dispatched rite hook towing company. The driver ended up damaging the car trying to hastily start it over and over even though we told him the starter had already been diagnosed as the issue and the car would not be able to start. Apparently he knew better and kept trying to start the car. Now the car has a broken ignition. This required it to get towed from our local mechanic to the dealer to repair the damage he has caused. The driver would not admit he was at fault. Do not use this tow "service" if you value your car's well being.

Max Care called this company for me and they initially quoted them a 1 hour wait. After the hour went by and no one showed up Max Care called and Rite Hook told them they were en route and they should be to me in 15-20 minutes. 20 minutes later the driver called me and told me it would be another hour. I cancelled and called someone else on my own and they got to me in 15 minutes. If you need timely towing, call literally anyone else.