Victory Towing & Recovery

had set an appointment for a tow at 9 am and they are now 4 hours late to even picking up the car. they'll move your car just don't rely on them being reliable.

I arrived to pick up a vehicle they had towed earlier in the day and the fence was closed and locked so I called the number for someone to come and let me in and the representative said they were all out at the moment. They told me to wait about half an hour until they arrived, that it would be a while. I went home to wait and called them about an hour later and the representative- a woman I believe- told me there was nobody at the location to open the fence yet- that it would be more than half an hour again. I asked how long it would be this time and she said very sarcastically “ more than 30 minutes i don’t have a jet” but she said it very rudely and then i laughed because i THOUGHT it was a joke and i asked, “ okay so then when” ,and she sighed in an exasperated tone said “ a few minutes” ( which contradicts everything she said) and HUNG UP ON ME without letting me speak !! she kept talking over me, she just didn’t let me explain myself then was rude. work on your customer service skills Victory Towing ! especially that lady. so unprofessional !

Shaun was terrific. Showed up, got the car loaded onto the flatbed, and transported to Firestone lickety-split. Friendly, professional and quick. Would absolutely use them again (although one hopes one wouldn't have to)!

I put in a service request through my roadside assistance company at 9:43 am. I received a call at 10:11am letting me know that the ETA would be around noon. At 11:25 am my roadside program contacted me and asked if I had received the tow yet and I told them no. They contacted The company and responded back to me saying they would arrive in about 30 minutes. At 12:00 they again updated saying it would be another 30 minutes. At 1:09 pm I contacted the towing company myself this time to see if I could get a better update. The man that answered the phone was very rude and condescending explaining that they were a little backed up but that I was next in line and it should be 20-30 minutes. So when I asked him if that was really a good ETA because I had already been told twice that it would be 30 minutes he went off saying how they weren't the ones that told me that and I didn't know what I was talking about. I tried to explain that I was not trying to argue what I had been told and that it was told to me by the roadside program he just hung up on me. I called back and he was still rude and condescending telling me that I needed to contact my roadside program and see if someone else can come out sooner because I was just cutting him off when in fact he was the one that wouldn't even let me say a work and then he hung up on me again. If this is the man that you have representing your company and who is supposed to be helping people in their time of need, you may want to rethink that. I will NEVER use or recommend this company, even to my worst enemy. Nobody deserves to be talked to and treated so rude and disrespectfully.

I put in a service request through my insurance company for vehicle towing at 1:40pm, and Victory Towing accepted the request. My ETA was listed for 3:10pm. At 3:30pm, the tow truck had still not arrived so I called my insurance company. The representative kept me on hold while she contacted Victory Towing. She informed me that the person she spoke with said they were finishing up another job and I was next in line, and it would take less than an hour. Another hour went by with no updates, so I called Victory Towing this time. The man I spoke with was very rude, condescending, and completely unapologetic. He had the nerve to tell me he was going to cancel my service request because, and I quote, “clearly I don’t need him because I can run his business better than him.” He then proceeded to hang up on me. I promptly called him back and expressed that it is uncalled for to treat a customer so disrespectfully, he continued to accuse me of interrupting him when I could barely get a word in edgewise. Every time he stopped his tirade and I tried to speak, he would say, “oh there you go cutting me off again.” To his credit, he did apologize at the end of the phone call, and while I did somewhat appreciate the gesture, it did not excuse the previous rude behavior. The tow truck did finally arrive around 6pm (3 hours after the original ETA) and the driver was friendly and helpful, but this still does not make up for the phone representative’s complete lack of professionalism and poor customer service skills. I will never work with this company again and if you want to save yourself a major headache, you won’t either.