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Business details for Pilot Travel Center
| Hours |
Monday: Open 24 hours Tuesday: Open 24 hours Wednesday: Open 24 hours Thursday: Open 24 hours Friday: Open 24 hours Saturday: Open 24 hours Sunday: Open 24 hours |
| Categories |
gas_station convenience_store food store |
This location is affiliated to brand Pilot Flying J
Pilot Flying J is the largest operator of travel centers in North America with more than 750 locations in 44 states and six Canadian provinces. Headquartered in Knoxville, Tennessee, the company employs more than 28,000 people. Pilot Flying J serves more than 1.6 million guests a day and is committed to connecting people and places with comfort, care and a smile at every stop.
View Pilot Travel Center location information on the map
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Latitude: 38.4801834
Longitude: -78.8186097
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Ratings and Reviews for Pilot Travel Center
Reviews
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2.85 reviews |
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3 years ago
Lisa Vaughn for
Pilot Travel Center
Nice friendly folks here. Clean restrooms, showers, coffee area, and well stocked. They had a minor hiccup with the showers this morning, weren't too sure when hot water would kick in after recent delivery of propane, offered a refund but I opted for a 🥶 cold shower that's how desperate my 😆 OCD wanted one after delivery at Pilgrims Plant. Co driver got a hot shower hour after me 🙄😜
😎👍 All is good keep it pushing
Reply
3 years ago
Samantha Ingram for
Pilot Travel Center
Great showers and service reception but there are six reserved parking spaces with NO indication they are reserved across from the obvious marked ones. Caused five truckers including ourselves to move around at midnight waking everyone up. Management took little responsibility for the lack of signs indicating they are reserved. So watch out for those extra reserved spots.
Reply
3 years ago
Jessica Vandevender for
Pilot Travel Center
This is a hard one to rate. During the day hours I would rate them a 4-5, but the overnight staff ruined that rate. When you work a customer service job, the first rule and to be honest the first moral obligation is to be kind to customers. I know that sometimes everyone has a bad day, but this was not based off if a one time assumption. There are two ladies that could really use a refresher course on what the definition of customer service is.
Reply
3 years ago
Karen Baker for
Pilot Travel Center
I wish I could give them a minus five star review. My husband gets cash from there with a pilot corporate account and only one gas pump will take the card and never received a receipt from the pump so he has to go in to get it.He had told them about both issues several times but nothing is ever done about it. We have also called corporate office about this and they say they will check into it, but when we call again they have no record of the past calls. Another issue is they change managers every other week and they just say they don't know what to do to fix it. I guess corporate office doesn't show them how to fix it or who to contact about the issue.
Reply
3 years ago
Dan Higgins for
Pilot Travel Center
The staff are super friendly, pizza was hot and fresh. Have you ever taken a shower under a fire hose? While not literally that extreme the water pressure here is fabulous!
The parking lot is very large and has a great view if you're stuck here for awhile.
The only thing missing is beer but that's available across the street within walking distance.
Reply
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