Insurance Providers

I worked at Cover Me Ins for about a month and a half I hope this review helps future hires get a glimpse when considering this place of employment. I looked for reviews on glassdoor or Indeed and was unable to find them. I am unsure but highly suspicious that this was intentional. I worked there as a producer, the interview process was quick, initial phone call and an in-person interview. During the in person interview I sat down for 10-15 minutes with 2 producers. It seemed like a very fast pace environment, very busy, it was something I was looking for. The owner and I spoke about pay, it wasn’t the best, but he agreed to work with me and we came to an agreement. In my first few days, I noticed the employees would often get frustrated with clients, they handle all paper files, & there is no centralized system/ data base for all clients. My training consisted of sitting with various other producers to guide me through. Some were very, very nice, helpful. Some were easily frustrated and did not like to repeat themselves. Given the time they have been in business, I was very shocked to find out they have not invested time in their training procedures. There is nothing, not even a simple description. They do have the phones ringing off the hook; they market under the multiple companies (each with their diff phone number), Cover Me Ins (retail agency), NITIC & CHIC (Insurance Companies). The same person can call multiple times (minutes apart) and speak with different producers, thinking they are calling different companies, so multiple producers may be competing for the same client. One day I spoke to the same person 3-4 times, as a new lead, after taking down his name, I confirmed it was the same individual. Should he have been taken by another producer, who knows how much time all of us could have invested into the same client before realizing this. Commission roll is another area that needs major improvement. The person handling a portion of this is in a different state. Again, no procedures as to how this is handled, which causes confusion. The process consisted of sending a copy of the files to this individual. In my personal experience, I had sent files to this individual and the person claimed not to have received them, so they would wait for it and if not received no commission could be paid. Not sure if the files did not get through completely, or what was the case because the person claimed to have missing information that I had sent and could see on my sent email. There is no system where all documents are stored, this is 100% paper files. The person handling this portion of commissions also quotes?. It appears multiple people have multiple roles, which creates chaos. They have a person clean every day, but it’s not quite as in-depth cleaning. I personally noticed a lot of dust, the walls of the stalls in the ladies’ room showed poor maintenance. The toilet paper receptacles are broken. The sinks don’t drain properly. They have 1 very small fridge in the first floor which does not accommodate for the staff they have and a mini fridge in the lunch area in the second floor, to me it appears they don’t really care to invest in a decent work environment for their employees. Internal communication feels as if they are speaking to employees like they are little children. Very much a micromanaged environment. Their training technique (if it can be called that?) is letting the person make mistakes (that can easily be avoidable with proper training) and later scolding them about the mistake they made. Initially I thought it was a learning curve for me, but that is not the case. After experiencing all of this, I understand why people would often feel frustrated and this would in return be passed on to clients. The pay is also not great. For the number of roadblocks created by the poor management of the company, it is not worth it.
I worked at Cover Me Ins for about a month and a half I hope this review helps future hires get a glimpse when considering this place of employment. I looked for reviews on glassdoor or Indeed and was unable to find them. I am unsure but highly suspicious that this was intentional. I worked there as a producer, the interview process was quick, initial phone call and an in-person interview. During the in person interview I sat down for 10-15 minutes with 2 producers. It seemed like a very fast pace environment, very busy, it was something I was looking for. The owner and I spoke about pay, it wasn’t the best, but he agreed to work with me and we came to an agreement. In my first few days, I noticed the employees would often get frustrated with clients, they handle all paper files, & there is no centralized system/ data base for all clients. My training consisted of sitting with various other producers to guide me through. Some were very, very nice, helpful. Some were easily frustrated and did not like to repeat themselves. Given the time they have been in business, I was very shocked to find out they have not invested time in their training procedures. There is nothing, not even a simple description. They do have the phones ringing off the hook; they market under the multiple companies (each with their diff phone number), Cover Me Ins (retail agency), NITIC & CHIC (Insurance Companies). The same person can call multiple times (minutes apart) and speak with different producers, thinking they are calling different companies, so multiple producers may be competing for the same client. One day I spoke to the same person 3-4 times, as a new lead, after taking down his name, I confirmed it was the same individual. Should he have been taken by another producer, who knows how much time all of us could have invested into the same client before realizing this. Commission roll is another area that needs major improvement. The person handling a portion of this is in a different state. Again, no procedures as to how this is handled, which causes confusion. The process consisted of sending a copy of the files to this individual. In my personal experience, I had sent files to this individual and the person claimed not to have received them, so they would wait for it and if not received no commission could be paid. Not sure if the files did not get through completely, or what was the case because the person claimed to have missing information that I had sent and could see on my sent email. There is no system where all documents are stored, this is 100% paper files. The person handling this portion of commissions also quotes?. It appears multiple people have multiple roles, which creates chaos. They have a person clean every day, but it’s not quite as in-depth cleaning. I personally noticed a lot of dust, the walls of the stalls in the ladies’ room showed poor maintenance. The toilet paper receptacles are broken. The sinks don’t drain properly. They have 1 very small fridge in the first floor which does not accommodate for the staff they have and a mini fridge in the lunch area in the second floor, to me it appears they don’t really care to invest in a decent work environment for their employees. Internal communication feels as if they are speaking to employees like they are little children. Very much a micromanaged environment. Their training technique (if it can be called that?) is letting the person make mistakes (that can easily be avoidable with proper training) and later scolding them about the mistake they made. Initially I thought it was a learning curve for me, but that is not the case. After experiencing all of this, I understand why people would often feel frustrated and this would in return be passed on to clients. The pay is also not great. For the number of roadblocks created by the poor management of the company, it is not worth it.
I spoke to Jessica on the phone and I love that she answer all my questions and helped me with everything I needed. Thank you Jessica and another day I spoke to Peter thank you Peter for all your help
Jessica vicente always has a positive attitude and very helpful. She is great!
Jessica vicente always has a positive attitude and very helpful. She is great!