Quality Inn

1. They do not hold to things they agree or verify 2. No intentional action to help correct bad situation not fault of guest. I called a week ago before booking room and asked about getting in the room at 6am. I even asked if there policy to charge the night before because its 6am. She says no it shouldnt be a problem your room would be ready, just write in the notes that your are checking in at 6am. This was by the manager. I called after booking room wasn't able to make a note, again verified coming at 6am. By Christie yes its fine. Called the day before so saturday 7/16 verified by brooke yes it was okay. TODAY 7/17. Now its you cannot get in room at 6am. Gentlemen proceeds to say I have to charge you night before. Im confused I called mutiple times and it was verified. He eventually calls Brooke and she verifies she did say that. But then says 7am and charge night before. not once was that said because I asked that question. He thens calls christie she said she never spoke to me but she did. I asked the questions before booking with them. We were driving and flying and if they did not accomodate I would have called others. But because they said and verified mutiple times i did not and booked with them. Now my family are up tired as all get out having to wait until 12pm. So I will not be ungrateful and appreciate that they are doing that. But if this was the case it should have been said from start. Its why i kept verifying and it being verified even the day before, so for the day of it being a problem is not acceptable to me. Being verified I was told 6am and with no intention of trying to rectify even if it was lets say a miscommunication (Personally I dont like it) I will not be back after our stay here as on principle alone I checked several times going through correct channels. And the gentlemen was like I understand....i said you dont understand my frustration...No YOU DONT. They basically lied to me and on that will never book Quality Inn Calcutta again as my trust in them is short so therefore my future support will be also.

The room was very clean and comfortable. I traveled with a friend who has mobility issues. A shower chair was placed in the bathtub. Thank you very much for that!! The beds were comfortable. While a continental breakfast was served, we opted for something else. There was much to love about our over night stay-the quietness of the rooms, the close proximity to the restaurants, stores & of course our main objective, Rogers Flea Market. One item my friend noticed missing from our room was the coffee pot that sits in the coffee maker.

Needs some updates and not handicapped acceptable need an elevator rooms need clean better

The only aspect I didn't like after staying there for a few days is you have to call to get your room cleaned. That, I consider absurd

Good rate, but would like to see actual breakfast served and standard room service/cleaning now that covid restrictions are lifted. Likely just a cost saving measure at this point. Room was clean, and staff was kind enough. Didn't swim, but pool seemed ironically open despite breakfast being a precaution...

clean, very polite desk staff at check in and check out

My stay was awesome the room was nice and clean, if had to saying and thing about my stay was i had to go get another remote for the TV.

Staff is very friendly. The bacon and eggs in the complimentary continental breakfast are very good. It is very conveniently located to businesses in Calcutta and is only a short drive from downtown E Liverpool.

I grew up in Calcutta, and had to return for my brothers funeral. The staff was so very nice and accommodating. We needed a place to have family and friends to come back too after the funeral, and the manager Kristie let us have their meeting room, which worked perfectly. The entire staff was very nice, the room we had was well cleaned every day, the breakfast was very good. I want to thank them all for all they did

Came in for a funeral, grew up in the area. The first room hadn't been cleaned, the pillows were on the floor and the bedding was on the chair. The receptionist was quick to give me a discount and give me another room which looked clean but had a half of a whole gallon of milk and a burger king bag in the fridge. At least the room was clean. From the beginning I told them I only had cash and no money on my credit card and they said it was fine that I could pay with cash the next day but they required a card. My card, which had no money on it, was attempted to be charged twice the first night I was here. Will never ever stay here again. Terrible housekeeping and them trying to charge my card when I told them I only had cash. I don't need this stress when my dad just died. Outrageous