SECURITY STORAGE & VAN CO OF NORFOLK VA INC

My car was hit by one of their drivers while parked in front of my home, while they were moving a previous neighbor. The lack of interest in and acceptance of responsibility by this firm is appalling. It has been over three weeks and they and their insurance compan(ies) have been complete nightmares to deal with. No one wants to accept financial responsibility. I can only imagine the labryinth they would set up if they moved you and damaged your personal property. Avoid at all costs!!

They were wonderful. Professional and respectful. Chris, Scott and Rico were a great team. I didn’t have to worry about a thing. I would definitely use them again.

Security Storage & Van Co were hired to pack and ship our move out of Virginia Beach. The pack and moving crews were some of the best I have had after 10 cross country moves. All were nice, polite, professional and did an exceptional job. I truly appreciate it when a moving company uses experienced, uniformed, professional movers as opposed to people a driver picked up off the street.

Do not use this company!! Was mislead about several things in the move. Company only cares about getting a contract does not care about customer. Our rep. did not know what they were doing, did not have knowledge of a lot of questions. cost us several thousand dollars in customs issues due to packing

Handled my international move with no problems. Professionals from start to finish. Everything carefully wrapped. Addressed all of my concerns. Highly recommended.

Allied Van Lines conducted our moves from Boston to Minnesota then from Minnesota to Virginia and were outstanding and very honest, sadly Security Storage and Van company were the absolute opposite. The French relocation team were up to Allied's usual high standard and apologized for the worst packing job they had ever seen, including those done by third world companies. Absolutely all our furniture and belongings were severely damaged by the unprofessional team who charged us for mattress and boxspring cartons but then had the packers wrap them in plastic and folded in half, see photo two. Even though we paid for wardrobe cartons for our clothes to be hung they were thrown in boxes with hangers and ruined. The furniture was inadequately covered and not secured for transit so everything was tossed around as in a washing machine gouging the wood and ripping the fabric. They even managed to get oil on the velvet wing-backed chairs. Allied Van Lines is trying to rectify the damage but it is an impossible task. The Department of Transportation, together with all regulating State and Federal Agencies are reviewing the case but suggested a lawsuit as we were charged for items and professional services we never received like a shuttle when everything was just thrown into one small truck ruining the furniture, plus several items are missing. Containers were given two numbers so that they could be counted twice. The company advertises services for seniors but this is a clear case of senior abuse as I had difficulty walking at the time and it was assumed that we would not notice that the china, clothes,paintings etc. were not packed in the cartons we ordered and paid for. Cartons were stuffed with paper and filled with old items the packers must have searched the house to find and were not told to pack, to create volume and charge more. The international paperwork provided incorrect information so shortly before our furniture was about to arrive in France we were informed we needed a certificate of residence from the French Embassy in Washington. A minimum of two weeks is required by any Embassy for international paperwork so we were unnecessarily charged customs and tax because of Security Storage and Van Company's incompetence . So if you want a huge bill, a U shaped mattress and destroyed furniture and clothing this is the company for you. My husband is a Veteran and Security Storage and Van Company should be ashamed to treat Veterans this way.

They were hired to do our military move. Packers were very detailed oriented and quick. Loader seemed to do a phenomenal loading our crates. We haven't received them yet so we shall see.

Pretty much brand new, opened no later than a couple of months ago. The spaces are clean and the storage units are all air conditioned and moisture controlled to keep your belongings cool and dry. On the weekend things can be busy but not frustrating. If you are moving a large amount of things, table carts are available for any customer to use however, you may have to wait to get one since there is only 5/6. Overall, at this location its a good quality buisness/company.

Our move with Security Storage & Van was executed flawlessly. We were kept informed of scheduled pick up and deleviery. Both happened as scheduled. Our possessions were handled with care. Pick up and delivery was completed without delays. The entire team made the move our most stress free move ever. We have moved 6 times over the years, this team was by far the best!