Utica General Peterbilt

These guys working here is super professional super fast if I could give 100 stars from customers care to technicians I would these guys deserve really nice big facility I been all over US since last year none of peterbilt dealers fixed my truck issues but this place thank you everyone working here

Super fast and excellent customer service. Travis and crew helped us out in no time...

I towed my truck Wednesday. They said they will take the truck inside Thursday to check what parts they need. Thursday they check outside for parts.They didn't order parts until Thursday evening. First they told me they can get parts Friday after they said they will get parts Monday 10 Am. Service manager told me as soon as they get parts they will take truck inside for repair.it will be ready Monday. Monday 5 PM now I called them they said didn't take truck in the shop yet. They are saying now maybe it won't be ready tomorrow. It's going to be 1 week tomorrow. It is 2021peterbilt 389 under warranty. I lost one week from work.

Took over 2 weeks for them to fix my truck. They told me to come get it twice, only to find it still wasn't fixed. The third time I went to get it, my passenger side step/panel was ready to fall off because they hadn't bolted it back on properly. They wanted to create another repair ticket for that, but who knows how much longer I would have been out of work if they had. I picked it up and finished fixing it myself. Also, I called on a Tuesday afternoon to check the status of it, they told me it wasn't done yet. They finally called Wednesday afternoon and said it was ready. There was a decent snowfall that started a little before noon on Tuesday, but when I got it Wednesday afternoon, the ground was bare under it and there were absolutely no tracks through the snow anywhere near it. It had clearly been finished since before I called on Tuesday. This place was a nightmare. I almost drove it out of there and drove to the next closest Peterbilt, 1.5 hours away!!!!!!

These guys are top notch. Never left me hanging when my truck required repairs. I recommend any shop Utica general shop

Truck in the shop here for 3 weeks!

I’m lease/purchasing a truck from a large carrier. I stopped at this location with 2 check engine lights on. The service advisor Travis Koch, was very helpful, yet a little shady. I figured this was a simple computer fix but... They Asked me who was paying for whatever repairs the truck needed, I told him that I was, and my company didn’t even need to be contacted. They got around to hooking their computer up the following morning, and told me the laptop computer can’t connect to the trucks CPU. And this is probably due to a bad wire somewhere and would require some “really invasive and time consuming wire tracing” 20 minutes later, I receive a call from my company (who I never called) telling me to get my truck to another shop. I ask which one? They reply “Literally ANY other shop.” So, I leave and hit the Utica General Peterbilt over in Syracuse. 30 minutes after I arrive there my check engine lights are off, and they were running an update on my transmission!! In closing, I believe that this shop would be good for O/O’s or local guys. But, if they think they can get a blank check from your company, you’re in trouble!!!

Over all good people. They found the problem on a hard to find fix.

Nice environment, nice people, good deals, high quality trucks. If you want to go cheap it's up to you to go through fixing your truck every month but if you want quality you should definitely go with Peterbilt!!! Their trucks never fail!

Guys thanks for taking care of me.customer service is second to none