Americold Logistics Carthage

my experience at this facility could have been better if the communication and attention to detail was better. I checked in with the guard at the south entrance, at 10:45 PM for a 9:30 AM delivery the next day. I was told to park, and that I would be given a call for a door. The guard did not give me a map on how to navigate the facility, 9:30 AM came around and I had not gotten a call. Tried to call the number on the paper to check on my door assignment and I kept getting a voicemail. I had to try another extension to get them to help me and they were able to transfer me to the proper check in person, then I was given instructions to check in at tunnel 15. When checking in I was not instructed to go back to tech in office to get paperwork once I have a green light. I asked other drivers and they said that the paperwork would be brought out to us once they were finish, unloading us. That was not the case. It looks like at night time they bring the paperwork out to the drivers and during the day you have to go back to the check-in office to get your paperwork. Moral of this story is ask questions because they assume that you been to this facility before it would not give the information needed. To have a smooth delivery. This whole ordeal caused me to be late checking in on another load or pick up at the same facility with a different shipper.

Fast load times. Paperwork is picked up near dock door 99 in the north caves. Look for the only building with the lights on inside. There are also two places to pick up from the north caves and the south caves. You will always go to the south caves first to find out where you need to go. There is parking even if your appointment is 5 hours later so that is a pretty nice haven to have if your running splits.

Unique place. Looks like an old mine taken over by a cold storage company. Very busy! Probably 60 trucks in the staging area. I got here 2 and 1/2 hours before my appointment but they gave me a door 20 minutes past my appointment time. It took about 7 hours to load me. Nobody minded that I drove at 3 miles per hour back to the staging area and parked there for another 6 hours for a reset :) Hey its cold storage, sometimes it goes like this. I think the two guys loading the trailer were loading it by hand. No forklift bouncing me around during my naps! Just footsteps of people running back and forth. The lumper fees are high and their policies for being late are strict. If you are going to be late call, see if you can get another time slot. They have bathrooms, a vending machine that needs to be stocked (a bag of jalapeno cheetos was 1.35, kinda high), drinks machine. Bathrooms. In total, Very professional. Just follow directions and you'll be fine. No refr running while you are being loaded or unloaded. No truck running although some people still did it. I don't know why - it is 66 degrees under the mountain. Plenty cool. There are huge fans circulating air under the mountain. THERE IS NO CELL SERVICE UNDER THE MOUNTAIN. Please keep that in mind. They had a payphone but it did not work. I wonder if it was an old decommissioned military base. Anyhow, don't worry about your clock! It won't help. I can see how o/os would be mad about it though.. In all, somewhere between 3 and 4 stars.

I drive a dry van and luckily they didn’t let me get to the waiting lot before I got assigned a dock. They loaded me fast and the gentleman who loaded my trailer even let me follow him to go get my BOL. Really nice people.

Carga y descarga rápida, Less that 1 hour for load or unload, Incredible place to get load in a different way some bats 🦇 🦇 🦇. Batman it’s here!

A cold storage/distribution center inside of a small mountain. This place is pretty neat. Lots of space for trucks, plenty of parking up front, friendly staff and security. Probably my favorite place to deliver to thus far.

This underground facility is undoubtedly incredible. Well I say that because that was my first time delivering to that amazing place. I absolutely have no complaints about anything. We got there ahead of time, we did our check-in. The employees working at the guard shack were very nice, friendly and polite. We had to wait for a call so we could head out to the caves and talk to the lady at the driver's check in, so she could tell us which door we would get to get unloaded. She told us exactly where to go and thank god we don’t get lost on the way. Unloading time was extremely fast.

They overnight parking. You are going into a cave dont freak out. Showed up at 1815 for a 1900 appt started loading at 1855 finished by 1938 had paperwork at 2000 no complaints. My only advice be nice to security that check you. They will call into the cave an your process will be slowervi saw it happen.

Fast and easy in and out every time I'm here

Have overnight parking 👍 unloading in 45 min

This place is awesome. Totally underground in a cave. I hope I get to go back.

This place was so cool. Was there with my husband who was picking up a delivery. I've never been to a place like this that was totally Underground. Whoever designed and built this was a total genius. Was the coolest thing I've ever been to with him on the road and I'll never forget it

Very quick to door and to load. Less than an hour. However it's extremely dark inside work no posted arrows telling you where to go once in.

Interesting place. That was my first time going there. They get you unloaded pretty quick if u go on appointment time.

Such a cool experience, i just feel bad because it was night that we got here, this is really amazing, i've never seen like it before.

Great place, little bit scary for first experience, but not to complicate, what you have to do is to slide the tandem all the way to the front, making easy to go around the the huge posts. Quick load and unload.

Finding out where to go can be a bit frustrating, however, going down into the caverns is really interesting. It is also paved inside the the cavern which is great. I guess that years years ago it wasn’t paved and it would be a muddy mess down there.

Picked up and loaded here. Charges a late fee for making us late to pickup up the load there after delivering there. What a bunch of BONE HEADS. Truck has to be off which is very annoying. I cant cook food or do much which is obnoxious because it's the only time I get to eat. O well. They told the driver the wrong doors also...not sure why people are so disorganized but not much surprises me anymore in this industry.

One of my favorite places to go to. I love the challenge of docks #7,8,&9. And no I'm not being sarcastic. Nice people...well most if them. Overnight parking if you need it.

My first time here and I had a great experience. The employees at the guard shack are super friendly and a blast to chat with. Tunnels are numbered and easy to maneuver in. Docks are great to back in to. There is parking near the guard shack if you need to take your break here.

Well they at least don't stink!! Lol Everyone there seems really nice. They were our 90 and our 01. Unload and load was fairly quick. Area 4 is super tight!! Area 9 however has more room to move in.