Equipment Experts, Inc.

Extremely professional and helpful. The team of people I've been in contact with at Equipment Experts have provided wonderful customer service in a timely manner. I look forward to doing more business with them in the future. SIncerely, Robert

My trucks licence plate was stolen from their shop.

They got my diesel truck up and running after spending way too much at a different shop. great service and wonderful team

Recently called them to look at my forklift which was having fuel issues. Mechanic showed up in a reasonable time. Unfortunately that was the end of the good service. Mechanic evaluated, blew out lines and said it was running fine. Before he left I told my operator to go drive it to make sure it was working properly which is when it started acting up again. The mechanic stayed longer to continue working on it. At the end of the day, he said that he'd have to take apart my engine, it would be down for two weeks and would probably cost 3k to 6k in parts plus labor depending on the issue. We rented another forklift ($500/day) to get ready for that, luckily I have an employee that's mechanically inclined that took a look at it, spent about an hr. cleaning up the manual pump, no cost for parts, and it's been running fine ever since. Just got their bill for $700 for them doing zero to fix the issue and included the time was the time we spent fixing the mechanics truck that wouldn't start. I asked if they could cut me a a little bit of a break considering everything...and the response was a hard no. Apparently they have enough work that they don't care about us never calling them again. Part 2: Be careful of parts also. We're on your 3rd radiator hose in 2 months. It looks like one of the places they get parts from may have faulty parts. The have swapped them out each time for free - so that's good at least. Part 3: since there's no place to respond to that the response, I'll add it here. As it was stated in the response below "some additional clarity on this situation" here's the real facts: - 1st The technician didn't know what the root cause was, that's why he wanted to take off the fuel pump and injectors to have them bench tested at another shop since you guys don't do that. WE found the manual pump was plugged, cleaned it and has ran perfectly all week. I guess time will tell but I think that was the root cause and I just save 6-7k plus another 3k by renting another forklift. - 2nd when I asked about a loaner machine, they checked and I was told you didn't have one and that I was going to have to rent one. - 3rd I believe it was probably 45 min that the guy sat here before we jump started him, but I didn't clock it. we were all inside finishing up paperwork and one of my guys went outside saw him, grabbed jumper cables and got him back up and running. - 4th. I honestly don't believe you do care about making "each service call a great experience" - Tech was here within one day, but was about to leave me with a forklift that was still down, he stayed to try to fix it but didn't. - We fixed it the next day by checking the one thing that he didn't and it took us an hr to do that. - I asked if you could just cut me a little bit of a break, and even said that "I understood that he had time getting there, getting back, and evaluating, so I get it if you have to charge something for that time, but if you could discount a little" - I didn't hear anything for a couple days then got a call to pay the bill which was over $700. I said that I was still waiting to hear back if you guys were going to cut me a break. - The next day I got a call back saying no discount, 0 break at all, when you guys did nothing to fix it. Look, this money isn't going to break either one of our businesses, but my rule of thumb is doing the right thing to make sure the customer is taken care of. If I did this same thing to any of my customers, I would expect them not to ever call me again! So no, I don't believe you do care about "Every customer is important to us and we strive to make each service call a great experience." - I believe you just care about the money, which is fine, I'll move on, just don't lie to yourselves and everyone else about it.

My name is Patrick and I'm a car hauler working for Lucky Star carriers. Today I had some electrical problem repaired because I kept smelling burning wires and I could never get my for way lights to stay on. I'm always smelling burning wires in this truck and sometimes it gets a little scary because the smell becomes very strong. These guys went above and beyond the Call of Duty had equipment experts these guys are the experts they get it fixed right the first time every time I've had these guys work on my truck when I was an owner operator years ago they always took very good care of my truck. Everything they do is professional and I am very glad that I went to them today and have them fix not only my electrical problem but other problems I had with the equipment as well. Thanks guys you're awesome keep up the good work!