Smith's

This weekend was my first time in this store. I liked it so much. Many vegan products at a reasonable price. I am vegetarian and my husband is vegan, we have just moved in to Taos and before this store it was a little difficult to find variety of foods for us. Thumbs up!!!

I am new to Taos really like this store has many items and well stocked friendly folks too.!

Pharmacy won't bill my insurance provider. Smith's in Taos has been my sole pharmacy for many years. For most of that time I have be treated with courtesy and respect. Unfortunately, in the past few months I have been met with disinterest or, worse outright hostility. The problem is that rather than billing my insurance, I am asked to pay for prescriptions in full. When I first questioned the cost, I was told that my deductible had not been satisfied. Upon contacting my insurance provider I was informed that there is no deductible and that nothing had been charged to my insurance since the beginning of the year. That was months ago and I still have to ask them to bill my insurance every time I pick up a prescription. I have asked for help with this problem, but nothing has changed. Today I was told that I must call before pickup if I want my insurance billed! Really?

Super busy, with a limited selection and looonnggg lines. Literally lines to the back of the store while I was here, and half the self checkout registers closed. Grrr.

Today Smiths did not live up to taking care of there customers. In fact there was no Manger to be found around 3pm to 3:30 pm. There was long lines and obviously the manager of this store did not care. In fact when I finally made it home I called the manager and his excuse for the staff shortage was, they can't find employees to work. So then I asked him: why are you not helping. His reply was that he was on a personal conference call. I then asked him if it was business related and he said no it was personal. Then he hung up on me. So I made a call to Krogers corporate and they were not happy with with this manager. Hopefully Krogers will fix this problem. It's only effecting the customers and their experience. In the mean time I'll have to shop at Albertsons.

My boyfriend and I came to the Starbucks inside of this Smith store and we loved it! Our cashier Lori I believe was her name, was so nice! She made our day with how sweet and helpful she was!!

Probably the worst grocery shopping experience ever! I setup an online pick-up order and setup my pick up time, however when I got to the store and checked in I was told my order wasn't ready yet and hasn't even been started. Then I was told to come back in 45 minutes and it'd be ready. (I'm not from Taos I'm here for a Dr appointment so this is super inconvenient) So I decided to figure out something to do to kill 45 minutes. I came back 45 minutes later checked only to be told my order still hasn't been started so naturally due to time constraints I just cancelled my order in hopes of being able to get my groceries elsewhere... Thank you Smiths!!! For nothing!

After shopping at Smiths for more than 5 years and being known by name from many employees we will never be shopping there again!! We love alot of the people and employees there. has been a wonderful store for years! We would bag our own groceries at clerk checkout and help out fellow shoppers or employees. As much as my husband and I have cared for them and helped while we were shopping, today we got none of that respect back. I hate to be "that person" but hear me out.. Check your food before you leave Smith's in Taos or any other store from now on. We purchased a tub of rocky road ice cream without checking if it had a seal. (Dreyers ice cream doesn't come with a seal in the first place, never purchasing their brand again either) After dinner last Thursday (August 27th) night we opened it up to find out half of it had been eaten!!! And we had already thrown our receipt. Then with my luck my vehicle broke down. Today (Friday, Sept 4th at 7:00) we just got around to taking it back to Smith's and the woman who was a supposed "manager" wasn't even in the store. We were directed outside to where she was just sitting around in a hadicapped cart that she just took from another customer when we walked in previously. She didn't care to even ask what the problem was, all she cared about was the recipt. Which I can understand, but someone opened it, ate half and then put it back and could've had COVID!!!! So they don't think that is anything to be worried about at all?? We then proceeded to throw it away in the trash can she was sitting in front of outside the store. Selling defective and half eaten food but not taking responsibly or caring about the fact that there is a life-threatening virus. Will be doing a formal complaint. "Sorry" we threw the receipt away before we realized the product was contaminated!! It's not easy when you are living on pennies and gift cards then you get screwed over a tub of ice cream all because some selfish human ate half of it and left it sitting on the shelf during a pandemic! 😡 I just hope this can helps people in the future to be more careful and aware than we were when shopping. ❤

appreciate the time terry and Tammy took for me, thank you. explaining my paper in the front for money orders and such. Being from out of town. I felt at home as if I was talking with friends that’s how much I appreciate their time & POINT of conversation expanding my knowledge on what I thought I knew. I will always being my family here x AND EVERYONE HAD A MASK. Signs and labels of 6ft are THERE! employee outside not only letting peoppe in as they go out BUT MAKING SURE THRU A WALKY TALKY DOUBLE SAFE asking for the numbers. Sanitary wipes available! They do everything they can! It’s up to us to enforce our own social distancing . (Types this cause I noticed some other comments that I feel are just people taking it too personally)

Used to love it, not anymore. No management of social distancing going on anywhere inside or outside the store. Felt totally unsafe being elbowed out of the way by groups of people shopping for (what appeared to be) outside delivery orders. The entire store was total chaos. Lines stretched from cash registers to the back of the store in every aisle. Many long time staff were trying very hard to be helpful/friendly but NO ONE was enforcing the public health orders. Not Safe!