Black Hills Truck & Trailer

I don’t normally leave reviews but I just had to. I even took the time to make a google account just for this one. I would give them zero stars if I could. I’ve been going to black hills truck and trailer for years as they are this areas KW dealer. Every time I do I want to quite my job as a mechanic. The parts department is a disaster. They must have horrible management as it seems like they always have new people. It just took me an hour to get filters for a service. How are they still in business. I sure hope they get new management as I believe the parts people are just a reflection of there leadership. I hope the owner or whoever can make the changes needed reads this and takes my advice to fix the parts department. It’s so slow and the parts don’t seem to be organized. I will be saving the part numbers and going freightliner for filters from now on. Unfortunately I’m sure I’ll have to go back for something.

The only reason they get 1 star is so I can leave this very helpful review. Took our Volvo in, they quoted us $6500 to fix it. Been down this road with them a few times, but never had another mechanic for 2nd opinion. Took it all the way to Lancaster, OH to Breakers & it took Andy 2 minutes to find the problem. A broken wire that he spliced. Took it on a test drive, after 10 mi the lights went off & the codes cleared. Beware, fellow truck drivers- Volvo is not competent or they are knowingly screwing us all over. Either way, we’re done getting raked over the coals by Volvo. That goes for all “certified technicians” regardless of make. We need more people like us that take their trucks to get a second opinion, so the playing field evens out. From now on, we’re going to test these companies and see which ones are bottomfeeders. VOLVO IS AT THE TOP OF THE LIST. Good riddance to bad rubbish.

Very knowledgable staff.

RV needed service. Great service with fantastic customer service. Easy in and out for our big rig.

The staff here are amazing!! From the parts counter to the service techs to Brad, the manager. These guys went above and beyond the call of duty to get me back on the road as quickly and painlessly as possible. I would definitely stop there again, and would recommend them to anyone needing truck service or parts.

I had a tow truck driver damage my truck and this is where they towed it to for repairs. I was told they would have it fixed in 5 days and the cost would be 1100 for my repairs and 5400, 1200 parts and 4200 labor on 30hrs for the tow truck company. That was not the case they took almost 3 weeks to repair because there tech on it only worked 3 days per week and on those days only did about 4 hrs worth of work per day. When it was supposedly done they hand me a bill for 1900 for 2 coolant lines, oil solenoid and PM service. Parts where around 600 and the rest in labor and claim they did not charge me labor for the PM. The tow trucks bill was 3k in parts and over 10k in labor. Needless to say they did not honor their estimate and couldn't justify the additional charges. I gave them plenty of ti.e to make this rite but the owner refuses to do so. They also did not replace the correct solenoid on the oil filter housing and will not rectify that either. It would be in your best interest to keep moving on to another shop not owned by these yahoo's. They also have shop in Sioux Fall SD and Omaha NE Skip them to.

Almost 4 days down with the truck, almost $4k, and not even two days later I’m having the same issues. Also they missdiaged a brake foot valve that didn’t needed replacement. The resistor valve was faulty dumping air.

Awesome staff. Came in at 515 with def issues Mike and Jimmy stuck around and got me on the road again thanks guys

Thank you to Scott, Brent and the entire crew @ Black Hill’s Kenworth, After repeated problems with other Kenworth service centers, they got me all fixed up and back on the road.

Went to get e-straps