Volvo Cars of Tulsa

I had the transmission fluid flush and changed but it was a great experience. Efficient, and now my Volvo drives like a new car.

I had to bring my car in for recall repairs. I made the appointment 2 months ahead of time. I had to take time off work, and drive 200 miles because there is no dealership where I live. When I arrive, they say it will take 2 days! Why wasn’t I told this ahead of time, so I could make arrangements for transportation and lodging??? Now I have to do it all over again, and take more time and spend even more.

It was not a very positive experience. I love my car, but will not buy from there again. I never heard from them after I drove out of the parking lot.

Chrystal and the team were friendly, timely and helpful. Highly recommend.

Great customer service from Mary and the technicians @ Bill Knight!

Excellent staff and prompt service. However I’ve owned my Volvo 3 years and paid $200 3 times ($600) for a “software” update. I don’t have a problem with the update but I do have a problem with (1) the dealer charging for it and (2) it costing $200. The dealer could easily waive or reduce the standard or suggested charge but instead simply diverts attention by referring to the fact that “we always do the software updates at regularly scheduled maintenance”. The question was why $200 not when do you do it. I’ll consider Volvo last when looking for a new car because of this issue.

We had an unexpected repair come up on a Saturday morning. Haley was able to get me squared away with an incredible loaner vehicle at the last minute. They had my repairs completed and back in my vehicle in no time! We will not go any place else! Love this place!

Just awesome. They worked with me on my appointment to fit my schedule. They were waiting on us when we arrived....the service was performed very timely. The waiting area was very clean, inviting and stocked with snacks and drinks. The staff was professional and very helpful. They made us feel like a valued customer. :-)

I recently moved to Tulsa from Dallas. In Dallas there are 2 VERY well respected Volvo Dealerships (Park Place and Crest). We routinely would go to Crest Volvo and had EXCEPTIONAL service. We will likely be in the market for a new car in the next year or so and was considering another Volvo. However, the quality of service I've received in the 2 different times I've been to this dealership for service I have been less than pleased. In order to take my car in for an issue that is clearly a manufacturing problem that will be covered under warranty was a 3 day wait, and I was told "you'll probably need to leave it for several days." Even worse, in order to get a loaner car I would need to wait 3 weeks before they were available. When you buy a luxury car, you expect luxury service. It's part of the reason we bought a Volvo and not a Ford. Net net, they need more loaners in their fleet. My loyalty is bound by the service of a dealership. I buy the car 1 time, but the service side has a lot more impact. I have no issue moving over to BMW, Audi and the like if I feel like I'm getting luxury service like I expect.

Great parts department! Give April a raise!