Kenworth Northeast

thank's to your team very nice to see that some places still axe on the service. take care Transport Real Menard Inc

Bought a brand newTandem Dump truck paid in advance what a mistake ! Promised the world , Phone call after phone call in a never ending battle especially with Courtney In the service department. The company should train their employees Maintain a professional manner . Tried to get a hold of the owner left messages no reply I would not buy another vehicle from them and I suggest anyone else not to, find another dealer , No one there Cares about the customer . they could care less if you ever come back again and you’re stuck because it’s the only Kenworth dealer In the area. definitely poor in all areas of business. One week is gone by no one has gotten back to me service department left a message for Courtney no reply ……. Corporate headquarters at Kenworth no reply……. It’s always the same thing someone will look into it and I’ll reply. It’s always the same thing someone will look into it and No reply……. I just added onto my post just to let the public know and document nothing still has been done.

3 stars because the service desk lacks customer skills. Abruptness towards a paying customer, who is contributing to your salary is not the way to maintain a good business module. If the service personnel is having a bad day, stay home or leave the attitude at the door. Dealing with the mechanics was more informative and pleasant.

People there nice. Not impressed now. Had to take truck back to a dealership. Because of a check engine light. Caused by a wire Not hooked up right. A censor wire. Hope I never go back to this dealership again. How do not hook up a wire right. Click snap and done.

Great staff and service

I been customer for 15 years. Over the last 18 months I have had my motor torn down three times. Spent over $30,000 in the 18 months. After the last repair it lasted 2 weeks. Now the engine is beyond repairs. Not happy you would think after years of doing business it would mean something.

I have had my 2006 W900 serviced there twice, and my experience with them far exceeded any other dealership I have been to for any of the vehicles I own! I found the front desk staff to be personable, polite, and professional. Both mechanics that worked on my W9 were extremely respectful of the fact that my truck is meticulously maintained, and they covered the seats before entering the vehicle and did not leave boot prints or greasy finger prints behind, as has happened at the Peterbilt and Nissan dealerships. Service managers made sure I knew I was welcome to stay on the property overnight, and gave me several recommendations for good food. I have had my AC blower in the bunk fixed, a fuel leak fixed, my fifth wheel unlock/lock fixed, my cruise and jake brake controls replaced on the steering wheel, overhead bunk light replaced with new led lights, tail/brake light assembly ground issue fixed, and my passenger seat airline replaced at this dealership. I will go way out of my way in the future to bring my truck to this dealership for service.

We'll see, the repairs are finished yet. It's a clean modern building with decent amenities for the drivers, definitely an improvement over the older facility in the past near downtown. They are not open 24 hours a day which is detrimental for a metropolitan area the size of Buffalo, it's suburbs/Niagara Falls/St Catharines/Welland/Port Colbourne. Since it is located near the regional confluence of the I-90 & QEW heavy truck traffic from Toronto, Montreal, Rochester, Syracuse, Albany, Springfield Worcester, Boston, Erie, Cleveland and Pittsburgh need 24 hour access to such a facility.

Knowledge of trucks.. Reasonable price